Citibank 2015 Annual Report Download - page 11

process to reduce cycle times and
improve the client experience. As part of
its ongoing commitment to foreclosure
prevention, CitiMortgage conducted its
fifth consecutive Road to Recovery Tour,
a series of events offering in-person
meetings for clients whose financial
difficulties affect their ability to make
mortgage payments.
Commercial Banking
Citi Commercial Banking provides global
banking capabilities and services to
mid-sized, trade-oriented companies in
more than 100 cities worldwide. As many
of these clients expand internationally,
Citi helps enable their growth and
ability to access capital across multiple
countries. In 2015, lending turnaround
time improved significantly and client
satisfaction reached an all-time high.
Citi also became the first large
bank awarded Preferred Lender
Program status by the Small Business
Administration for the Export Working
Capital Program, geared toward
borrowers that are exporting goods
and services and creating U.S. jobs.
proactively identify and deliver the
solutions that will fit their lives for
the future. Our Citigold Relationship
Associates are at the forefront of
delivering this differentiated experience
to our clients in an advisory relationship.
This location boasts one of our finest
branch teams — equipped with tablets,
new online terminals and Citi’s first
teller cash recycler in the U.S. — to help
customers conduct a wide range of
transactions digitally and seamlessly.
Upstairs, the Citigold lounge provides
clients with meeting space, free access
to Wi-Fi and use of tablets. Whether
there to take care of business needs,
hold an international video conference
or just relax during a busy day, this has
become a sought-after destination for
clients from New York, elsewhere in the
U.S. and around the world.
At more than 300 Citi Smart Banking branches around the world, Citi offers state-of-the-art technology and more engaging customer experiences.
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