Capital One 2012 Annual Report Download - page 11

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In November, we were honored to learn that Capital One earned a spot in the top five of a new list, The Civic 50,
published by Bloomberg Businessweek. The rankings were the result of the first comprehensive survey of the
most community-minded companies in the S&P 500. The study was conducted by the National Conference on
Citizenship and the Points of Light Corporate Institute in partnership with Bloomberg LP.
Our rigorous focus on talent
continues to pay off
We’ve always gone to extraordinary lengths to recruit
great people and give them a workplace where
they can be great – as associates, leaders, family
members, and citizens. We attract people who want to
excel, grow, and be rewarded for their performance.
We’ve created a culture where collaboration and
openness matter and hierarchy doesn’t, and where
people are expected to do the right thing. We
understand that every person who comes to work has
another life and sometimes needs a bit of flexibility
or support – because of a family illness, for example,
or to volunteer in the community. We value diversity.
All of these things not only make Capital One a great
place to work, they are also crucial to our
long-term success.
Recruiting great talent has always been our highest calling
and our number one line job. Through our acquisitions
and our recruiting success in 2012, we added thousands
of skilled associates with proven experience. We
continued to recruit talented new associates directly from
college and graduate school. And, we hired talented
executives with deep experience in operations and digital
technology to fill critical leadership positions.
Capital One continues to be widely recognized as a great
place to work. In 2012, we were one of FORTUNE
magazine’s Top Companies for Leaders in North America
and 100 Best Companies To Work For. We were also included on the Top 50 Companies list compiled by DiversityInc,
Working Mother’s 100 Best Companies for Working Mothers and Best Companies for Hourly Workers, Experience
Inc’s Best Places to Work for Recent Grads, and many others.
In 2012, Capital One’s associates volunteered more
than 260,000 hours in their communities helping small
business owners hone their financial and management
skills, assisting first-time homebuyers, and teaching
financial literacy skills.
Our Investing for Good program collaborates closely with
community groups and national nonprofits to help
them deliver more to their constituents. As an example,
HemisView provides mixed-income housing in San
Antonio. In a once crime-ridden area, hit hard by Hurricane
Ike, our teams worked around the clock to close the
deal on time and help revive the area.