Capital One 2011 Annual Report Download - page 11

9
Building on the great success of our student-run bank branches in the Bronx, Harlem, and Newark, we
opened a fourth in Prince George’s County, Maryland. Based at Parkdale High School in Riverdale, it
is our first student branch in the metropolitan Washington area. Supervised and mentored by Capital One
bankers, students run a bona fide bank branch, offering savings accounts to their fellow students, teachers,
and administrators. They also teach their fellow students the basics of personal finance. And through
partnerships with local colleges and universities, they receive additional instruction. Nearly all of the student
bankers from our first three student branches have gone on to college.
We have worked for years to get here
Since our founding days, we have worked to build the “bone structure” to be enduringly successful in an
industry with powerful scale economies and transformational change. With the combination of Capital One,
ING Direct, and the HSBC U.S. credit card business, we are well positioned to leverage scale where it
really matters and to generate long-term shareholder value at the forefront of where banking is going
– consolidated, digital, and branded. We’ve built a franchise that has:
•
Advantaged access to both sides of the balance sheet with national assets and stable deposit funding
•
Industry-leading profitability in credit cards and auto finance
•
End-game positions where preemptive scale matters – national consumer assets, card partnerships,
distribution, brand, digital, customers, and information, with a growth platform in brokerage – and
relevant local scale in attractive markets in Retail and Commercial Banking
•
A massive customer franchise with more than 74 million customer accounts – a tremendous source
of potential value as we deepen customer relationships
•
One of the best known and most powerful national brands in banking
We have always been single-mindedly focused on our true “line job”: recruit great people and create an
environment where they can be great. We foster an open and collaborative culture that values candor and
dissent, and that harnesses the “wisdom of a crowd” – crucial elements of any enduringly great enterprise
in the digital age. Capital One is widely recognized as one of the best employers in corporate America.
We’ve long been a regular on the “best companies” lists of leading publications and organizations that
From Working Mother, October 2011 © Working Mother Media. All rights reserved. Used by permission and protected by the Copyright Laws of the United States.
FORTUNE is a registered trademark of Time Inc. and is used under license. From FORTUNE Magazine, February 6, 2012 © Time Inc.
Used under license. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of, Licensee.
Capital One has long been known as a great place to work. A
few recent honors: Fortune magazine’s 100 Best Companies to
Work For® and its Top Companies for Leaders lists, Working
Mother® magazine’s 100 Best Companies for Working Mothers,
and DiversityInc Top 50 Companies for Diversity®
.