Capital One 2013 Annual Report Download - page 38

industry. The ability of our competitors and other third parties to obtain such patents may adversely affect our
ability to compete. Conversely, our ability to obtain such patents may increase our competitive advantage. There
can be no assurance that we will be successful in such efforts, or that the ability of our competitors to obtain such
patents may not adversely impact our financial results.
FORWARD-LOOKING STATEMENTS
From time to time, we have made and will make forward-looking statements, including those that discuss, among
other things, strategies, goals, outlook or other non-historical matters; projections, revenues, income, returns,
expenses, capital measures, accruals for claims in litigation and for other claims against us; earnings per share or
other financial measures for us; future financial and operating results; our plans, objectives, expectations and
intentions; the projected impact and benefits of the acquisitions of ING Direct and 2012 U.S. card acquisitions
(collectively, the “Acquisitions”); and the assumptions that underlie these matters.
To the extent that any such information is forward-looking, it is intended to fit within the safe harbor for forward-
looking information provided by the Private Securities Litigation Reform Act of 1995.
Numerous factors could cause our actual results to differ materially from those described in such forward-
looking statements, including, among other things:
• general economic and business conditions in the U.S., the U.K., Canada or our local markets, including
conditions affecting employment levels, interest rates, consumer income and confidence, spending and
savings that may affect consumer bankruptcies, defaults, charge-offs and deposit activity;
• an increase or decrease in credit losses (including increases due to a worsening of general economic
conditions in the credit environment);
• financial, legal, regulatory, tax or accounting changes or actions, including the impact of the Dodd-Frank
Act and the regulations promulgated thereunder and regulations governing bank capital and liquidity
standards, including Basel-related initiatives and potential changes to financial accounting and reporting
standards;
• the possibility that we may not fully realize the projected cost savings and other projected benefits of the
Acquisitions;
• difficulties and delays in integrating the assets and businesses acquired in the Acquisitions;
• business disruption following the Acquisitions;
• diversion of management time on issues related to the Acquisitions, including integration of the assets and
businesses acquired;
• reputational risks and the reaction of customers and counterparties to the Acquisitions;
• disruptions relating to the Acquisitions negatively impacting our ability to maintain relationships with
customers, employees and suppliers;
• changes in asset quality and credit risk as a result of the Acquisitions;
• developments, changes or actions relating to any litigation matter involving us;
• the inability to sustain revenue and earnings growth;
• increases or decreases in interest rates;
• our ability to access the capital markets at attractive rates and terms to capitalize and fund our operations
and future growth;
• the success of our marketing efforts in attracting and retaining customers;
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