Capital One 2013 Annual Report Download - page 12

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leaders, family members, and citizens. In 2013, we added thousands
of skilled associates. We recruited talented new associates directly
from college and graduate school, hired experienced associates across
the company, and added proven senior executives to fill critical
leadership positions.
We attract people who want to excel, grow, and be rewarded for their
performance. We’ve created a culture where collaboration and openness
matter and hierarchy doesn’t. We value diversity. All of these things make
Capital One a great place to work and contribute to our long-term success.
Our efforts to create a great workplace continue to pay off. Capital One
has amazing people. They are smart, work hard, elevate each other, and
obsess about doing the right thing. The financial performance we turned
in this year and the outstanding teamwork that moved all of our businesses
forward in 2013 are the cumulative effects of great people doing great work,
day in and day out.
Associate morale and engagement are strong. And Capital One continues
to be widely recognized as a great place to work. In 2013, we were again
named one of FORTUNE® magazine’s 100 Best Companies To Work For.
We were also ranked as one of Working Mother’s 100 Best Companies
for Working Mothers and Best Companies for Hourly Workers, DiversityInc’s
25 Noteworthy Companies, and the Military Times’ Best for Vets, among
many others.
Our Focus: Change Banking for the
Good of the Customer
Over the last two decades, we have delivered sustained value and
strengthened our position to compete effectively and win as the
banking industry evolves. We started as a consumer lender dependent
upon capital markets funding and transformed ourselves into a
balanced bank with diversified assets and ample deposit funding.
We created a powerful national brand. We proactively challenged
industry customer practices for the good of the consumer. We developed
great products and a “no asterisks” way of doing business. We achieved
strong levels of customer service. We made significant investments in
technology and digital. We acquired the nation’s leading digital bank,
Capital One continues to be
recognized for having a vibrant and
diverse workplace. For example,
we were named to: FORTUNE
magazine’s 100 Best Companies
to Work For, Working Mother’s 100
Best Companies for Working
Mothers and Best Companies for
Hourly Workers, DiversityInc’s 25
Noteworthy Companies, the “Best
Places to Work for LGBT Equality”
by the Human Rights Campaign
Foundation, and the Military Times’
Best for Vets.
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