Capital One 2013 Annual Report Download - page 284

Item 9. Changes in and Disagreements with Accountants on Accounting and Financial Disclosure
None.
Item 9A. Controls and Procedures
Overview
We are required under applicable laws and regulations to maintain controls and procedures, which include
disclosure controls and procedures as well as internal control over financial reporting, as further described below.
(a) Disclosure Controls and Procedures
Disclosure Controls and Procedures
Disclosure controls and procedures refer to controls and other procedures designed to provide reasonable
assurance that information required to be disclosed in our financial reports is recorded, processed, summarized
and reported within the time periods specified by SEC rules and forms and that such information is accumulated
and communicated to management, including our Chief Executive Officer and Chief Financial Officer, as
appropriate, to allow timely decisions regarding our required disclosure. In designing and evaluating our
disclosure controls and procedures, we recognize that any controls and procedures, no matter how well designed
and operated, can provide only reasonable assurance of achieving the desired control objectives, and we must
apply judgment in evaluating and implementing possible controls and procedures.
Evaluation of Disclosure Controls and Procedures
As required by Rule 13a-15 of the Securities Exchange Act of 1934 (the “Exchange Act”), our management,
including the Chief Executive Officer and Chief Financial Officer, conducted an evaluation of the effectiveness
of our disclosure controls and procedures (as that term is defined in Rules 13a-15(e) and 15d-15(e) of the
Exchange Act) as of December 31, 2013, the end of the period covered by this Annual Report. Based upon that
evaluation, the Chief Executive Officer and Chief Financial Officer concluded that our disclosure controls and
procedures were effective as of December 31, 2013, at a reasonable level of assurance, in recording, processing,
summarizing and reporting information required to be disclosed within the time periods specified by the SEC
rules and forms.
(b) Changes in Internal Control Over Financial Reporting
We regularly review our disclosure controls and procedures and make changes intended to ensure the quality of
our financial reporting. During the fourth quarter of 2013, we substantially completed all remaining changes to
processes, information technology systems and other components of internal control over financial reporting
related to our prior acquisitions of ING Direct and the 2012 US card acquisitions, including the migration of ING
Direct’s general ledger to our general ledger system. Otherwise, there were no changes in our internal control
over financial reporting during the fourth quarter of 2013 which have materially affected, or are reasonably likely
to materially affect, our internal control over financial reporting.
(c) Management’s Report on Internal Control Over Financial Reporting
The Report of Management on Internal Control over Financial Reporting is included in “Part II- Item 8. Financial
Statements and Supplementary Data” and is incorporated herein by reference. The Report of Independent
Registered Public Accounting Firm with respect to our internal control over financial reporting also is included in
Item8 and incorporated herein by reference.
Item 9B. Other Information
None.
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