Capital One 2009 Annual Report Download - page 10
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and to deliver the superior shareholder
value that our investors deserve.
The journey is not over and big challenges
remain. We have to finish building a
scaleable bank infrastructure and recharge
growth. We also have to vigilantly manage
the potential impact of the continuing
economic and political uncertainty. But I
believe we have what we need to win over
the long run. Strong national lending
businesses. Great local banks. Balance
sheet strength. Credit discipline. A
powerful national brand. A massive
consumer franchise. And a culture that empowers Capital One’s great people to be great.
In 2009, our associates showed Capital One at its best – leading, striving for excellence, doing the
right thing, and lending a hand. I am enormously grateful to them. And I count myself fortunate
to have them as partners as we take up our next challenges and make the most of our new
opportunities in 2010 and beyond.
Richard D. Fairbank
Chairman and Chief Executive Officer
Capital One’s associates volunteered more than 84,000 hours of
their time during 2009 in organizations that revitalize neighborhoods,
build affordable housing, improve education and school libraries,
and teach the basics of personal finance.
9