PNC Bank 2011 Annual Report Download - page 2

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To Our Shareholders,
As I think back to the beginning of 2011, it was
predicted that banks would be facing an operating
environment dominated by low interest rates,
slow economic growth and new and challenging
regulations. As it turned out, 2011 was all that it
was advertised to be ... and then some.
PNC Stands Out Last year we said we would grow the number of
customers we serve, manage risk and expenses, and continue to build our
already strong capital position. And we succeeded in these turbulent times.
By focusing on these strategies, we had a good year in 2011, with net income
of $3.1 billion or $5.64 per diluted common share. We believe that our
distinctive corporate culture, with its focus on teamwork and executing for
all our constituents, drove our success.
From the
Chairman
March 7, 2012