Wells Fargo 2015 Annual Report Download - page 17

2015 Annual Report| 
Refinancing paves the
road to more savings —
and a second car
Shyam Maharaj
As a physical therapist who sees patients
in their homes, Shyam A. Maharaj had
put a good deal of wear and tear on his
sport utility vehicle while making house
calls. As a result, he thought it was time
to get a second car to avoid wearing
out the SUV.
In his quest to find the best used
vehicle, Shyam credits Wells Fargo’s
Kyle Fleeger, an auto-loan sales
consultant, who helped at every step
along the way. Shyam said he even
called Kyle while he was on the road,
shopping for a car, to check on pricing
and the vehicle’s value, and ultimately
to make sure his preapproval would
cover the car he was considering.
“It was very convenient for me,
given that I work long hours and
have to travel all over for my job.
It was great working with Kyle
on the phone,” said Shyam.
Shyam’s first priority was to find
a way to aord a second vehicle.
So Kyle helped him refinance his
SUV loan and save enough money
to make another vehicle possible.
Shyam, who lives in Fort Lauderdale,
Florida, said at first he didn’t even
realize that Kyle worked 2,300 miles
away in Chandler, Arizona.
A telephone sales specialist for
an inbound and outbound sales
team, Kyle said more of his customers
are using phone sales and support
in the car-buying process. “We put
them in a position to have some fun
in their shopping,” he said.
“Kyle went above and beyond
what I could have hoped for
in dealing with my situation,”
said Shyam, a long-time Wells Fargo
customer. “He took the time to research
everything, and I knew he was really
working hard on what I needed.”
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