Wells Fargo 2015 Annual Report Download - page 11

2015 Annual Report| 
online, and mobile banking —
work together, integrated with
our products, to benefit customers.
In 2015, we brought together
team members from existing
Wells Fargo teams to form a new
Innovation Group, a cross-functional
organization to help keep us at
the leading edge of technological
innovation in financial services.
Key focuses of the Innovation Group
include research and development,
payment strategies, design and
delivery, and analytics.
Making diversity and
inclusion part of our DNA
As a Main Street bank, it’s critical
that our team members reflect the
makeup of our communities so
we can better understand and serve
the different needs of our customers.
Our company is characterized by
diversity — from our board of directors
to customer-facing team members.
Overall, 57 percent of U.S.-based team
members are women, and 41 percent
are ethnically/racially diverse.
Women head two of our four major
businesses, and our board is among
the most diverse in the industry
(44 percent women and 31 percent
ethnically/racially diverse).
Our goals of recognizing and
serving all customers include
those customers with disabilities,
and we are especially focused on
using technology to eliminate
accessibility barriers. We were
the first bank to oer voice-enabled
ATMs to assist our visually impaired
customers, and these ATMs now
speak in English and Spanish.
We also oer credit and debit cards
in Braille.
I am delighted by the recognition
we’ve received by outside organizations
that monitor diversity and inclusion.
For example, in 2015 we were
recognized by DiversityInc as the
No. 1 Company for LGBT Employees,
7th Top Company for Veterans,
and as the 11th Top Company
for Diversity; and by LATINA Style
as the 8th Best Company for Latinas.
Additionally, we received a perfect
score of 100 percent on the 2016
Corporate Equality Index, a national
benchmarking survey and report
on corporate policies and practices
related to LGBT workplace equality.
This is the 13th consecutive year
that Wells Fargo has earned
a 100 percent score.
At Wells Fargo,
every team member
is responsible for
managing risk.
Leading the way in risk management
and operational excellence
Eective risk management practices
help us better serve our customers,
maintain and improve our position
in the market, and protect the
long-term safety, soundness,
and reputation of Wells Fargo.
We understand that trust is the
core of any meaningful relationship.
At Wells Fargo, every team member
is responsible for managing risk.
Protecting our customers’ assets
and providing financial security
are key principles in our risk-focused
culture. We continue to invest heavily
in risk management and information
security to meet our goals of protecting
our customers’ information and
assets, safeguarding our infrastructure
and systems, and setting the global
standard for risk management
excellence among financial institutions.
Operational excellence is part
of our Vision & Values and is a
key driver in the value we provide
shareholders. We apply it at every
level of the company, focusing on
creating sustainable improvement
for our business, enhancing the
customer experience, mitigating
risk, and increasing eciency.
In closing
Our Annual Report would not
be complete without recognizing
the hard work of our board
of directors. Their knowledge,
experience, and leadership are
integral to Wells Fargo’s success.
I want to acknowledge Judy Runstad,
who will be retiring from the board
at our annual meeting of stockholders
in April. Judy joined our board in
1998, and she has been an outstanding
director. We will miss her many
contributions, and I thank her
for her service.
As our company moves forward,
we will continue to focus on earning
and building lifelong relationships.
That is how we have done business
for the past 164 years, and that focus
is at the heart of our culture.
I am thankful for the leadership
of 265,000 team members who are
focused on creating and sustaining
relationships with our customers
and on putting our customers’
interests first. And I thank customers
for allowing us to help them with their
financial needs. I am grateful to our
community partners that work
with us to improve our communities.
And I appreciate our shareholders,
who show their trust by investing
in our company.
Thanks for your part in allowing
us to earn and nurture the relationships
that are core to both our past and
future successes.
John G. Stumpf
Chairman and Chief Executive Ocer
Wells Fargo & Company
February 1, 2016