Wells Fargo 2009 Annual Report Download - page 30

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
W ellsFargo Home Mortgage customers faced with the challenge of
keeping up with monthly payments were looking for easy access
to help. We responded by hosting foreclosure-prevention workshops in
Atlanta, Baltimore, Chicago, Phoenix, and Saint Paul. More than 6,300
customers met with mortgage representatives such as Shawn Gatewood
(pictured in Baltimore) during those workshops. As Gatewood met with
customers — providing on-the-spot decisions or clear next steps to address
their needs — he said, “People who had spent hours on the telephone really
appreciated that we came to where they live to sit with them to hear about
their specifi c situation. The time I spent with customers was emotional, but
it was rewarding to see how we could make an immediate di erence for so
many people and neighborhoods in the Baltimore area.”
Preserving
neighborhoods: one
customer at a time
The vision that works
“The time I spent with customers
was emotional, but it was
rewarding to see how we could
make an immediate di erence
for so many people and
neighborhoods.”
Shawn Gatewood
Team Member, Frederick, Maryland