Wells Fargo 2009 Annual Report Download - page 23

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
Shopping for a new bank on the web, Doug Loar of Moreno Valley,
California (east of LosAngeles), saw something intriguing at
wellsfargo.com. With a mouse click and a few keystrokes, he could arrange
an in-person visit with a WellsFargo banker. “My home and work are
really close to WellsFargo, so I fi gured I’d make an appointment online
and check it out.” The next day, he met with banking store manager
Andrew Lansing (inset, below). “I prefer online banking, but it was
really nice getting to meet Andrew face to face to get accounts set up
and ask questions,” Loar said. Testing continues on the online Make an
AppointmentSM service, now available to customers in parts of California
and Arizona. It’s another example of how WellsFargo stores, ATMs,
wellsfargo.com and Wells Fargo Phone Bank all work together to serve our
customers when, where and how they want to be served to satisfy all their
fi nancial needs and help them succeed fi nancially.
You choose ... 
online or in person
The vision that works
“I prefer online banking,
but it was really nice getting
to meet Andrew face to
face to get accounts set up
and ask questions.”
Doug Loar
Customer, Moreno Valley, California