Wells Fargo 2009 Annual Report Download - page 15

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
A
Council Blu s, Iowa, family needed help, fast. The day had come to
buy their new house, and the lender backed out at the last second. The
family’s real-estate agent called WellsFargo asking for a Spanish-speaking
originator who could help. Mortgage originator Celina Fontes met with
Jesus and Guadalupe Robles, then started a 72-hour marathon to help the
family get their home mortgage. They were already WellsFargo banking
customers, so a personal banker verifi ed their accounts, while other team
members helped them understand lending requirements and verifi ed their
income. “I brought my family to you and you accepted me with all of my
issues,” said Jesus. “You helped me and advised me — just like a family.
I am going to recommend WellsFargo Home Mortgage to all my friends.”
Behind the numbers:
afamily
The vision that works
“You helped me and
advised me — just like a family.
Iam going to recommend
WellsFargo Home Mortgage
to all my friends.”
Jesus and Guadalupe Robles and family
Customers, Council Blu s, Iowa
Celina Fontes (inset)
Team Member, Omaha, Nebraska