Telus 2011 Annual Report Download - page 7

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TELUS 2011 ANNUAL REPORT . 3
In 2012, we are:
.Continuing to put our customers first and make their TELUS
experience better, everyday, as measured by their likelihood
to recommend TELUS products and services
.Offering even faster data transfer speeds and a broader
device portfolio by rolling out 4G LTE technology to urban
markets across Canada
.Increasing the number and quality of distribution channels
.Expanding the TELUS Learning Centre program to help
customers find more ways to enjoy their smartphones
.Increasing our international roaming revenue through more
flexible and transparent customer offerings
.Growing market share nationally in the small and medium
business space
.Targeting revenue growth of up to eight per cent in our
wireless operations.
In 2011, we:
.Enhanced TELUS’ Early Device Upgrade program by enabling
customers to upgrade to a new device at any time by simply
paying the balance of their device discount
.Introduced Data Flex Plans, which automatically adjust each
month to the best data volume tier based on customer usage
.Further expanded our 4G wireless HSPA+ network, including
new coverage in Manitoba and Atlantic Canada
.Leveraged our wide selection of smartphones and tablets
to offer new video content and cloud-based applications
.Developed partnerships with Skype, which connects people
worldwide using voice over IP, and Rdio, which provides
TELUS clients with access to over 10 million songs
.Significantly improved customer satisfaction with an
enhanced device repair process
.Enhanced Koodo® service offerings with additional
smartphones and simplified rate plans
.Added 425,000 higher-value postpaid subscribers
to total 6.1 million. Learn how to get the most
from your smartphone at
telusmobility.com/learn
or scan this code.