Telus 2011 Annual Report Download - page 30

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26 . TELUS 2011 ANNUAL REPORT26 . TELUS 2011 ANNUAL REPORT
what’s inside
2011 financial and operating highlights 27
CFO letter to investors 28
corporate governance 30
financial and operating statistics
annual and quarterly consolidated financials 32
annual and quarterly operating statistics 34
annual and quarterly segmented statistics 36
management’s discussion and analysis
caution regarding forward-looking statements 38
1. introduction 40
2. core business and strategy 48
3. key performance drivers 50
4. capabilities 52
5. discussion of operations 57
6. changes in financial position 66
7. liquidity and capital resources 68
financial review
8. critical accounting estimates and
accounting policy developments 75
9. general outlook 79
10. risks and risk management 82
11. definitions and reconciliations 100
consolidated financial statements
management’s report 103
auditors’ reports 104
financial statements 106
notes to financial statements 111
additional investor resources
glossary 170
investor information 172
online information 177
why invest in TELUS back cover