Telus 2011 Annual Report Download - page 57

TELUS 2011 ANNUAL REPORT . 53
MANAGEMENT’S DISCUSSION & ANALYSIS: 4
Wireline: Residential services in British Columbia, Alberta and Eastern Quebec; and national business services
TELUS capability Competition overview
An IP-based national network overlaying an extensive switched network
in incumbent territories in B.C., Alberta and Eastern Quebec.
Global interconnection arrangements.
Access to almost every urban and rural home and business in incumbent
territories in B.C., Alberta and Eastern Quebec.
TELUS wireline residential access line services are provided to an
estimated 50% of households in B.C. and Alberta.
Broadband ADSL2+ or VDSL2 coverage reached nearly 2.3 million
households in B.C., Alberta and Eastern Quebec in early 2012.
Access to businesses in non-ILEC areas through TELUS’ networks,
competitive local exchange carrier status and leased facilities
where required.
Broadcasting distribution licences to offer digital television services in
incumbent territories and licences to offer commercial video-on-demand
services.
Services and products offered:
.Voice – Reliable phone service with long distance and advanced
calling features
.Internet – Secure Optik High Speed Internet access service with email
and a comprehensive suite of security solutions
.TELUS TV – HD entertainment service with PVR, Video on Demand
and Pay Per View services through Optik TV and TELUS Satellite TV
.Optik TV also offers PVR Anywhere, Remote Recording, use of
Xbox 360 as a set-top box, Facebook and OptikTM on the go
.IP networks and applications – IP networks that offer converged voice,
video, data or Internet access on a secure, high-performing network
.Conferencing and collaboration – Full range of equipment and
application solutions to support meetings using phone, video and the
web
.Contact centre and outsourcing solutions in English, Spanish and
French languages – Managed solutions providing secure, stable, low-
cost and scalable infrastructure, through locations in North America,
Central America and Asia
.Hosting and managed information technology (IT) – Ongoing assured
availability of telecommunications, networks, servers, databases,
files
and applications with critical applications stored in TELUS’ intelligent
Internet data centres
.Healthcare – TELUS Health Solutions provides claims management
solutions, hospital and hospital-to-home technology, electronic health
records and access to essential drug and medical information
.Mortgage processing services.
Substitution of wireless services, including TELUS’ own wireless offerings,
for local and long distance services. Households with wireless telephone
services only (among all providers, including TELUS) are estimated to be
nearly 21% in B.C. and Alberta.
Cable-TV providers that have access to urban and suburban homes
providing Internet, entertainment and VoIP-based telephony services,
including:
.Shaw Communications Inc. in B.C. and Alberta
.Cogeco Cable in Eastern Quebec.
Rogers Communications, Bell Canada and Shaw Communications,
providing combinations of local, long distance, Internet and entertainment
services in various regions. Rogers and Bell also provide wireless
services, and Shaw is building and introducing free metropolitan area
Wi-Fi networks.
Various others (e.g. Vonage) that offer resale or VoIP-based local,
long distance and Internet services.
Over-the-top competitors such as Netflix, providing entertainment services.
Satellite-based entertainment and Internet services (Bell Canada, Shaw
Communications and Xplornet).
Business voice and data communications:
.Bell Canada, MTS Allstream and cable-TV companies compete with
their own infrastructures
.Substitution to wireless services including those offered by TELUS.
Competitors for call centre services include Convergys, Sykes and Verizon
LiveSource.
Competitors for customized managed outsourcing solutions include
system integrators CGI, EDS and IBM.