Sallie Mae 2013 Annual Report Download - page 55

Item 2. Properties
The following table lists the principal facilities owned by us as of December 31, 2013:
Location Function Business Segment(s)
Approximate
Square Feet
Fishers, IN ......... Loan Servicing and Data Center Consumer Lending; Business Services; FFELP Loans 450,000
Newark, DE ........ Headquarters Consumer Lending; Business Services; FFELP Loans; Other 160,000
Wilkes-Barre, PA . . . Loan Servicing Center Consumer Lending; Business Services; FFELP Loans 133,000
Indianapolis, IN ..... Loan Servicing Center Business Services 100,000
Big Flats, NY ...... GRCandPioneer Credit
Recovery — Collection Center Business Services 60,000
Arcade, NY(1) ...... Pioneer Credit Recovery —
Collection Center Business Services 46,000
Perry, NY ......... Pioneer Credit Recovery —
Collection Center Business Services 45,000
(1) In 2005, we entered into a ten-year lease with the Wyoming County Industrial Development Authority. This property reverts back
to us in March 2015.
The following table lists the principal facilities leased by us as of December 31, 2013:
Location Function Business Segment(s)
Approximate
Square Feet
Reston, VA ......... Administrative Offices Consumer Lending; Business Services; FFELP Loans; Other 90,000
Newark, DE ........ Sallie Mae — Operations Center Consumer Lending; Business Services; Other 86,000
Newton, MA ........ Upromise Business Services 78,000
Cincinnati, OH ...... GRCHeadquarters and Collection
Center
Business Services
59,000
Muncie, IN ......... Collection Center Consumer Lending; Business Services 54,000
Moorestown, NJ ..... Pioneer Credit Recovery —
Collection Center
Business Services
30,000
Kansas City, MO .... Upromise Business Services 21,000
Salt Lake City, UT . . . Sallie Mae Bank Consumer Lending 11,000
None of the facilities that we own is encumbered by a mortgage. We believe that our headquarters, loan
servicing centers, data center, back-up facility and data management and collection centers are generally
adequate to meet our long-term student loan and business goals. Our headquarters are currently in owned space at
300 Continental Drive, Newark, Delaware, 19713.
Item 3. Legal Proceedings
We and our subsidiaries and affiliates are subject to various claims, lawsuits and other actions that arise in
the normal course of business. We believe that these claims, lawsuits and other actions will not, individually or in
the aggregate, have a material adverse effect on our business, financial condition or results of operations. Most of
these matters are claims against our servicing and collection subsidiaries by borrowers and debtors alleging the
violation of state or federal laws in connection with servicing or collection activities on their student loans and
other debts. In addition, our collection subsidiaries are routinely named in individual plaintiff or class action
lawsuits in which the plaintiffs allege that those subsidiaries have violated a federal or state law in the process of
collecting their accounts.
In the ordinary course of our business, it is common for the Company, our subsidiaries and affiliates to
receive information and document requests and investigative demands from state attorneys general, legislative
committees and administrative agencies. These requests may be informational or regulatory in nature and may
relate to our business practices, the industries in which we operate, or other companies with whom we conduct
business. Our practice has been and continues to be to cooperate with these bodies and to be responsive to any
such requests.
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