Telus 2010 Annual Report Download - page 55

TELUS 2010 annual report . 51
MANAGEMENT’S DISCUSSION & ANALYSIS: 4
Wireline: ILEC residential services in British Columbia, Alberta and Eastern Quebec; and national business services
TELUS capability Competition
An IP-based national network overlaying an extensive switched network
in incumbent territories in B.C., Alberta and Eastern Quebec.
Global interconnection arrangements.
Access to almost every urban and rural home and business in incumbent
territories in B.C., Alberta and Eastern Quebec. TELUS wireline residential
access line services are provided to an estimated 54% of households in
B.C. and Alberta.
Broadband ADSL2+ or VDSL2 coverage reached 2.1 million households
in B.C., Alberta and Eastern Quebec at December 31, 2010.
Access to businesses in non-ILEC areas through TELUS’ networks,
competitive local exchange carrier status and leased facilities where required.
Broadcasting distribution licences to offer digital television services in
incumbent territories and licences to offer commercial video-on-demand
services.
Services offered:
.Voice – reliable phone service with long distance and call management
services
.Internet – secure OptikTM High Speed Internet service with comprehensive
suite of security solutions
.TELUS TV – HD entertainment service with PVR, Video on Demand
and Pay Per View services through Optik TV and TELUS Satellite TV;
Optik TV also offers PVR Anywhere, Remote Recording and use of
Xbox 360 as a set-top box
.IP networks and applications – IP networks that offer converged
voice, video, data or Internet services on a secure, high-performing
network
.Conferencing and collaboration – full range of equipment and application
solutions to support meetings using phone, video and the web
.Contact centre outsourcing solutions in English, Spanish and French
languages – managed solutions providing secure, stable, low-cost
and scalable infrastructure, through locations in North America, Central
America and Asia
.Hosting and managed IT – ongoing assured availability of telecommuni-
cations, networks, servers, databases, files and applications with critical
applications stored in TELUS’ intelligent Internet data centres
.Healthcare – TELUS Health Solutions provides claims management
solutions, hospital-to-home technology, patient records at the point
of care, and access to essential drug and medical information through
information communication technology
.Mortgage processing services.
Substitution of wireless services, including TELUS’ own wireless
offerings, for local and long distance services. Households with wireless
telephone services only (among all providers, including TELUS) are
estimated to be 18% in B.C. and Alberta.
Cable-TV providers that have access to urban and suburban homes
to provide Internet, entertainment and VoIP-based telephony services,
including:
.Shaw Communications Inc. in B.C. and Alberta
.Cogeco Cable in Eastern Quebec.
Rogers Communications, Bell Canada and Shaw Communications,
providing combinations of local, long distance, Internet, entertainment
and wireless services in various regions.
Various others (e.g. Vonage) that offer resale or VoIP-based local,
long distance and Internet services.
Satellite-based entertainment and Internet services (Bell Canada
and Shaw Communications).
Over-the-top competitors such as Netflix, providing entertainment
services.
Competition for voice and data communications for businesses
includes:
.Bell Canada, MTS Allstream and cable-TV companies competing
with their own national infrastructures
.Substitution to wireless services including those offered by TELUS.
Competitors for call centre services include Convergys, Sykes and
Verizon LiveSource.
Competitors for customized managed outsourcing solutions include
system integrators CGI, EDS and IBM.