PNC Bank 2013 Annual Report Download - page 10

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For more information regarding certain factors that could cause future results to differ, possibly materially, from historical performance
or from those anticipated in forward-looking statements, see the Cautionary Statement in Item 7 of our 2013 Annual Report on Form
10-K, which accompanies this letter. For additional information regarding PNC’s pro forma Basel III Tier 1 common capital ratio, see the
Funding and Capital Resources section included in Item 7 of the accompanying 2013 Annual Report on Form 10-K.
The road ahead
Our industry continues to face many challenges – new regulation, low interest rates, soft loan
demand, less-than-robust economic expansion, a volatile competitive landscape and evolving
customer preferences, just to name a few. While we expect to experience continued revenue
pressure, our opportunities for organic growth have never been more plentiful, and our results
and accomplishments in 2013 offer a glimpse of what is possible in the year – and years – ahead.
We are focused on being a Main Street bank that:
• provides the best-possible multi-channel experience for our customers, delivering innovative
products, services and insight that enable achievement and engender loyalty;
• creates long-term value for our shareholders;
• fosters a diverse and inclusive environment for employees, with opportunities for career
development and personal growth; and
• builds stronger, more vibrant communities where we operate.
I could not be more excited about where we are headed or more appreciative of your continued
confidence in our company.
Sincerely,
William S. Demchak
President and Chief Executive Officer
Ed Lefkowicz Photography