ICICI Bank 2016 Annual Report Download - page 45

43Annual Report 2015-2016
VI. Customer Service Committee
Terms of Reference
The functions of this Committee include review of customer service initiatives, overseeing the functioning of the Customer
Service Council and evolving innovative measures for enhancing the quality of customer service and improvement in the
overall satisfaction level of customers.
Composition
At March 31, 2016, the Customer Service Committee comprised four Directors including two independent Directors,
the Government Nominee Director and the Managing Director & CEO and was chaired by M. S. Ramachandran, an
independent Director. There were six Meetings of the Committee during the year. The details of the composition of the
Committee and attendance at its Meetings are set out in the following table:
Name of Member Number of meetings attended
M. S. Ramachandran, Chairman 6/6
K. V. Kamath (upto close of business hours on June 30, 2015) 0/1
V. Sridar 6/6
Alok Tandon 0/6
Chanda Kochhar 6/6
VII. Fraud Monitoring Committee
Terms of Reference
The Committee monitors and reviews all the frauds involving an amount of ` 10.0 million and above with the objective of
identifying the systemic lacunae, if any, that facilitated perpetration of the fraud and put in place measures to rectify the
same. The functions of this Committee include identifying the reasons for delay in detection, if any, and reporting to top
management of the Bank and RBI on the same. The progress of investigation and recovery position is also monitored by
the Committee. The Committee also ensures that staff accountability is examined at all levels in all the cases of frauds
and action, if required, is completed quickly without loss of time. The role of the Committee is also to review the efcacy
of the remedial action taken to prevent recurrence of frauds, such as strengthening of internal controls and put in place
other measures as may be considered relevant to strengthen preventive measures against frauds.
Composition
At March 31, 2016, the Fraud Monitoring Committee comprised six Directors including four independent Directors, one
executive Director and the Managing Director & CEO and was chaired by V. Sridar, an independent Director. There were
seven Meetings of the Committee during the year. The details of the composition of the Committee and attendance at its
Meetings are set out in the following table:
Name of Member Number of meetings attended
V. Sridar, Chairman 7/7
Dileep Choksi 6/7
K. V. Kamath (upto close of business hours on June 30, 2015) 1/1
Homi Khusrokhan 6/7
V. K. Sharma 4/7
Chanda Kochhar 6/7
Rajiv Sabharwal 7/7