ICICI Bank 2016 Annual Report Download - page 193
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Annual Report 2015-2016 191
Schedules
forming part of the Accounts (Contd.)
Financial Statements of ICICI Bank Limited
The following table sets forth, for the periods indicated, the details of related party transactions pertaining to CSR
related activities.
` in million
Sr.
No. Related Party Year ended
March 31, 2016
Year ended
March 31, 2015
(i) ICICI Foundation 450.0 260.0
(ii) FINO PayTech Limited 35.6 13.2
Total 485.6 273.2
The following table sets forth, for the periods indicated, the details of movement of amounts yet to be paid for CSR
related activities.
` in million
Particulars At
March 31, 2016
At
March 31, 2015
Opening balance 451.3 385.7
Provided during the year 644.9 410.7
Paid during the year (280.5) (345.0)
Closing balance 815.7 451.4
49. Disclosure of customers complaints
The following table sets forth, for the periods indicated, the movement of the outstanding number of complaints.
Complaints relating to Bank’s customers on Bank’s ATMs Year ended
March 31, 2016
Year ended
March 31, 2015
No. of complaints pending at the beginning of the year 177 314
No. of complaints received during the year 5,307 5,920
No. of complaints redressed during the year 5,377 6,057
No. of complaints pending at the end of the year 107 177
1. The above does not include complaints redressed within 1 working day.
Complaints relating to Bank’s customers on others banks’ ATMs Year ended
March 31, 2016
Year ended
March 31, 2015
No. of complaints pending at the beginning of the year 1,003 1,535
No. of complaints received during the year 72,772 78,833
No. of complaints redressed during the year 72,173 79,365
No. of complaints pending at the end of the year 1,602 1,003
1. The above does not include complaints redressed within 1 working day.
Complaints relating to other than ATM transactions Year ended
March 31, 2016
Year ended
March 31, 2015
No. of complaints pending at the beginning of the year 1,707 1,475
No. of complaints received during the year 113,374 116,923
No. of complaints redressed during the year 113,390 116,691
No. of complaints pending at the end of the year 1,691 1,707
1. The above does not include complaints redressed within 1 working day.