ICICI Bank 2016 Annual Report Download - page 194
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Annual Report 2015-2016192
Schedules
forming part of the Accounts (Contd.)
Financial Statements of ICICI Bank Limited
Total complaints Year ended
March 31, 2016
Year ended
March 31, 2015
No. of complaints pending at the beginning of the year 2,887 3,324
No. of complaints received during the year 191,453 201,676
No. of complaints redressed during the year 190,940 202,113
No. of complaints pending at the end of the year 3,400 2,887
1. The above does not include complaints redressed within 1 working day.
The following table sets forth, for the periods indicated, the details of awards during the year.
Particulars Year ended
March 31, 2016
Year ended
March 31, 2015
No. of unimplemented awards at the beginning of the year ––
No. of awards passed by the Banking Ombudsmen during the year ––
No. of awards implemented during the year ––
No. of unimplemented awards at the end of the year ––
50. Drawdown from reserves
The Bank has not drawn down any amount from Investment Reserve Account (March 31, 2015: ` 1,270.0 million)
in accordance with provisions of RBI guidelines on ‘Prudential Norms for Classication, Valuation and Operation of
Investment Portfolio by banks’.
51. Investor Education and Protection Fund
The unclaimed dividend amount due to be transferred to the Investor Education and Protection Fund in FY2016 has
been transferred without any delay.
52. Comparative gures
Figures of the previous year have been re-grouped to conform to the current year presentation.
Signatures to Schedules 1 to 18
As per our Report of even date.
For B S R & Co. LLP
Chartered Accountants
ICAI Firm Registration
no.: 101248W/W-100022
Venkataramanan Vishwanath
Partner
Membership no.: 113156
Place : Mumbai
Date : April 29, 2016
For and on behalf of the Board of Directors
M. K. Sharma Dileep Choksi Chanda Kochhar
Chairman Director Managing Director & CEO
N. S. Kannan K. Ramkumar Rajiv Sabharwal Vishakha Mulye
Executive Director Executive Director Executive Director Executive Director
P. Sanker Rakesh Jha Ajay Mittal
Senior General Manager Chief Financial Ofcer Chief Accountant
(Legal) & Company Secretary