ICICI Bank 2016 Annual Report Download - page 19

Annual Report 2015-2016 17
India’s first fully online service
aimed at resident Indians
enabling them to send money
overseas
At ICICI Bank, we realised very early that
customers would soon wish to carry out
banking transactions from the comfort of
their homes. We popularised our internet
banking services in the early part of this
century, much before e-commerce took
root in the country. We also innovated
to launch several other solutions which
enable customers to carry out their key
banking activities from their homes or
offices.
One such revolutionary initiative is Tab
Banking, an example of how the physical
and digital worlds can converge without
losing the human connect. Our sales
officers use a tablet today to complete the
entire account-opening activity, including
scanning of the KYC documents, at a
location of the customer’s choice. Since
its launch in 2013, we have opened over
4.2 million bank accounts through Tab
Banking. An industry first, the service has
now become almost a standard across
many leading Indian banks.
As another first in the banking industry,
our Voice Biometric solution enables
us to recognise our customers by their
voices over the phone and then allow
them to conduct banking transactions
with enhanced security. By deploying a
Express
Home Loans
enables customers to get a
home loan sanction online
in just 8 working hours, for
the first time in India
Voice Biometric
enables us to recognise
our customers’ voices
over the phone, allowing
them to access their
accounts
sophisticated technology that matches the
customer’s voice with their pre-recorded
samples, we have eliminated passwords
and PINs from this activity.
Express Home Loans is another such
implementation of technology to disrupt
the traditional home loan sanction
process, which has always involved a large
amount of paperwork and multiple branch
visits. ICICI Bank was the first to launch
a fully online sanction process, wherein
customers can fill in their details, upload
relevant documents and get a home loan
sanctioned within eight working hours.
The Bank has always been a leader
in inward remittances. This year we
launched Money2World, India’s first fully
online service enabling resident Indians
to send money abroad from any bank in
India to any bank overseas, within one
international working day. The service is
available round the clock and funds can be
transferred in 16 currencies.
From opening bank accounts to
transferring money anywhere in the world,
the Bank’s technology solutions empower
customers to fulfil their banking needs,
without stepping out of their homes or
offices.
Money2World