Nokia 2015 Annual Report Download - page 33

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Business overview
31NOKIA IN 2015
Services
Our Services are focused on developing
innovative services, solutions and multi-
vendor capabilities around the mobile, xed
and IP networks and beyond. With our full
service portfolio, we address the current and
future needs of our customers, including
mobile network operators, enterprises,
governments, transportation industries
and verticals. Customer satisfaction, quality
and eciency are key in service delivery.
To achieve that, we leverage a combination
of local engagement with the customers,
the network of two Global Delivery Centers
and eight Service Delivery Hubs as well as
the next-generation delivery platforms.
Altogether, our service portfolio and delivery
are powered by 40 000 services experts
around the globe.
Sales and marketing
The Customer Operations (“CO”) organization
is responsible for sales and account
management across the four network-
oriented business groups. The teams are
active in approximately 130 countries. They
ensure that we are close to our customers,
both physically and in terms of understanding
the local markets, and help us build and
maintain our customer relationships.
The CO organization is divided into seven
markets which are presented below. This
structure is targeted at allowing us to gain
speed and eciency in dealing with customer
requirements while preserving existing
customer relationships.
■Asia-Pacific and Japan spans a varied
geographical scope, ranging from advanced
telecommunications markets, such as
Japan and the Republic of Korea, to
developing markets including Bangladesh,
Myanmar and Vietnam. We work with
leading operators in the market, including
Indosat, KDDI, KT, LG Uplus, NBN Australia,
NTT DoCoMo, Singtel, SK Broadband,
SKTelecom, Smartfren, SoftBank, Spark,
StarHub, Telekom Malaysia, Telkom
Indonesia, Telkomsel, VNPT and Vodafone.
We have close technology cooperation
withleading operators in Korea and Japan
as well astwoService Delivery Hubs in
Japan andIndonesia.
XG-FAST for multi-gigabit
speeds over existing
phone lines
We recently worked with Deutsche
Telekom to test XG-FAST, an
extension of our commercially
available G.fast technology
developed by BellLabs. The lab
trial showed speeds of over
10Gbps, around 200 times faster
than today’s average residential
broadband connections. With
these ber-like speeds, the
technology can download a
two-hour HD movie in less than
ten seconds.