Chrysler 2009 Annual Report Download - page 92

91
Abarth unveiled two brand new models: the Abarth 695 Tributo Ferrari and the Abarth 500 R3T, which will
feature in a dedicated promotional street racing trophy.
In 2009, Alfa Romeo launched the 105 hp and 135 hp MiTo 1.4 MultiAir, the first vehicle to be equipped
with this new technology for gasoline engines. Also new was the 170 hp “Quadrifoglio Verde” version. The
range of engines available on the MiTo was further expanded to include the 120 hp 1.4 Turbo gasoline, the
first bifuel (LPG/gasoline) turbo produced directly by the Group, and the 95 hp 1.3 JTDM-2 diesel engine with
Start&Stop system as standard. During the year, Alfa Romeo also launched two new Euro 5 engines: the 170
hp 2.0 JTDM diesel and the 200 hp 1750 Turbo gasoline (TBi) which are available on the Brera, Spider and
159 nameplates.
Lancia released the new Delta Executive, equipped with a number of advanced technological features and the
new 200 hp 1.8 Bi TurboJet, a Euro 5-compliant direct injection gasoline engine which offers more power and
lower emissions. The brand also introduced the low environmental impact ECOchic Ypsilon and Musa which
are equipped with a bifuel LPG/gasoline engine. In October, Lancia presented the Delta Turbo LPG which,
with its 120 hp 1.4 LPG/gasoline TurboJet engine, is the first car ever to receive Legambiente’s climate seal
of approval.
Fiat Professional released the Ducato 140 Natural Power early in the year and then in the autumn
launched the CNG/gasoline-powered Fiorino Natural Power, the only one of its type in the segment.
Capping off the year was the arrival of the new Doblò Cargo, the professional version of a model that has
so far sold over one million units.
FGA made several major achievements in the development of environmentally-focused products during the
year. These resulted in the addition of several new eco-friendly, CNG/gasoline-powered models to the Natural
Power range. The Start&Stop system, already offered on the Fiat 500 in 2008, was also made available on a
further six models.
Development also continued on new models which will be presented in 2010, including the Alfa Romeo Giulietta.
This vehicle’s world debut will be at the Geneva Motor Show in March and it will be progressively rolled out to
all major European markets during the spring, relaunching the brand’s presence in one of the most important
product segments. The Alfa Romeo Giulietta will be based on a new platform that represents a significant step
forward in technological content in terms of materials, flexibility and potential applications.
SERVICES
In 2009, actions were taken to improve customer response capabilities and a customer satisfaction monitoring
system was completed which will further contribute to the success of the sales and service networks.
Technical Services made operational improvements to its maintenance and repair services throughout Europe.
New information tools were rolled out to all markets which will provide faster, more effective support to the
service network. In addition, service levels were improved through implementation of databases available on-
line in 19 languages to provide additional support in the area of diagnostics and repair to the service network.
For warranty service, a new management model was introduced in Europe in partnership with leading third
party service providers which achieved the expected benefits in terms of cost reduction.