ICICI Bank 2013 Annual Report Download - page 129
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F51
43. Disclosure of complaints
The following table sets forth, for the periods indicated, the movement of the outstanding number of complaints.
Particulars Year ended
March 31, 2013
Year ended
March 31, 2012
a) No. of complaints pending at the beginning of the year ............................... 3,837 3,024
b) No. of complaints received during the year .................................................... 101,408 155,115
c) No. of complaints redressed during the year ................................................ 102,617 154,302
d) No. of complaints pending at the end of the year ......................................... 2,628 3,837
1. Does not include complaints redressed within 1 working day.
The following table sets forth, for the periods indicated, the details of awards during the year.
Particulars Year ended
March 31, 2013
Year ended
March 31, 2012
a) No. of unimplemented awards at the beginning of the year ........................ ——
b) No. of awards passed by the Banking Ombudsmen during the year ........... ——
c) No. of awards implemented during the year ................................................. ——
d) No. of unimplemented awards at the end of the year ................................... ——
44. Drawdown from reserves
There has been no draw down from reserves during the year ended March 31, 2013 (March 31, 2012: Nil).
45. Comparative figures
Figures of the previous year have been re-grouped to conform to the current year presentation.
Signatures to Schedules 1 to 18
For and on behalf of the Board of Directors
FOR S.R. BATLIBOI & CO. LLP
Firm’s Registration no.: 301003E
Chartered Accountants
K. V. KAMATH SRIDAR IYENGAR CHANDA KOCHHAR
Chairman Director Managing Director & CEO
SHRAWAN JALAN
Partner
Membership no.: 102102
N. S. KANNAN K. RAMKUMAR RAJIV SABHARWAL
Executive Director & CFO Executive Director Executive Director
SANDEEP BATRA RAKESH JHA
Place : Mumbai Group Compliance Officer &
Company Secretary
Deputy Chief
Financial Officer
Date : April 26, 2013
forming part of the Accounts
schedules