Volvo 2015 Annual Report Download - page 58
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A GLOBAL GROUP BUSINESS MODEL
OUR MATERIAL ISSUES
IMPORTANCE TO COMPANY
Human rights
Product safety
and security
Legal compliance
Business ethics
and integrity
Energy efficiency
(products)
Customer
satisfaction
Intelligent
technology
Emissions (products)
Environmental impacts
(operations)
Product use and
end of life
Workplace health, safety
& wellbeing
Diversity and inclusion
Supply chain Skilled workforce
Financial health
Leadership
and knowledge
Societal engagement
IMPORTANCE TO STAKEHOLDERS
MATERIALITY PROCESS
TO SET FOCUS
The sustainability materiality process aims to identify the matters that stake-
holders view asmost important for engaging with the Volvo Group andfor
the Group’s ability to create value over boththe short andthe long term.
Our materiality assessment addresses the
economic, social and environmental issues
of most importance for our business and for
our stakeholders. Based on previous years’
processes we take the Global Reporting
Initiative (GRI) G4 reporting principles into
account. We started by evaluating external and internal aspects
in a workshop to decide on the most material topics. We received
external input on these topics, both quantitative from our materi-
ality survey and qualitative from stakeholder dialogue. Our exter-
nal stakeholders represented all our key stakeholder groups, our
different segments and our most important geographical areas.
Input from internal colleagues focused on business success
issues andthe likelihood of impacts occuring. The internal col-
leagues represented different functions, segments, brands and
geographies. For further information about our materiality pro-
cess, including stakeholder engagement, please refer to the GRI
supplement to this Annual Report, available mid-March 2016 at
volvogroup.com/responsibility
Customer satisfaction most important for engagement
and value creation
For the third consecutive year, customer satisfaction was ranked
number one in the overall scoring ahead of intelligent technology.
Intelligent technology was introduced as a new topic in 2015,
combining and replacing the topics previously known as innova-
tion and transport system efficiency. Like last year, emissions
from our products received the third highest ranking.
Our material issues have been ranked and visualized in the
matrix below. We have used this matrix as a base to determine our
reporting priorities. Greater detail is given to those topics that are
both of highest importance to our stakeholders and most likely to
have a significant impact on the Volvo Group’s ability to create value.
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