Volvo 2015 Annual Report Download - page 14
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How would you describe your business?
“I think what makes us unique is that we offer that little bit extra.
We don’t just drive from A to B like all the others – we also equip
our trucks with extra features to help with the unloading as well.
To deliver beverages, we have trailers with collapsible side doors
for easier access. We also have trucks with forklifts, which enable
us to unload anywhere without any additional equipment.”
How does uptime affect your business?
“In my opinion, uptime is the most important factor when it comes
to profit, because if the truck doesn’t drive, you lose money and
you will lose your customers. Our customers also have to satisfy
their customers, so obviously uptime affects their service. Ulti-
mately the biggest consequence is lost income, because you’re
not earning money, you’re spending money on repairs, and it’s
much harder to satisfy customers with fewer trucks available for
transport assignments.”
How important is servicing to maintaining high uptime?
“It’s the easiest way to achieve high uptime. Just service your
trucks the best you can and it will automatically reduce downtime.
At the moment, we have service agreements with some of our
trucks and in the future I think we will have this agreement with all
our trucks.”
What is the advantage of having a service agreement?
“Because of all the electronics in a truck, when you have down-
time, you often can’t say what’s wrong. It takes time to check all
the electronic parts and the result is that you can’t calculate the
cost of a repair. But a contract is something we can calculate. In
addition, there is less stress for us because everything is man-
aged at the workshop.”
Lauser Transporte has been trans-
porting goods in Germany’s
Baden-Württemberg region for 35
years. Philipp Lauser took over the
company from his father, and
while much has changed between
the two generations, uptime
remains absolutely vital.
Uptime
key to
profit-
ability
LAUSER TRANSPORTE
Location Wiernsheim, near Stuttgart, Germany
History Jürgen Lauser started the company in 1980 and origi-
nally delivered milk in the Baden-Württemberg region. Today
he runs the company in conjunction with his son, Philipp.
Fleet Approx. 50 trucks, roughly half of which are Volvo.
Assignments Transporting beverages and building supplies
throughout Baden-Württemberg and beyond.
“ When your trucks
stand still, you’re
losing money”
DAY
= EUR 1,000
IN LOST REVENUE
FOR THE CUSTOMER
DOWN-
TIME
1
12