Volvo 2015 Annual Report Download - page 13

A GLOBAL GROUP OVERVIEW
Since a large part of the offering within the after-
market business is linked to the vehicle popula-
tion, they contribute to balancing the fluctuations
in the sales of new products for the Group. Sales
of services and aftermarket products accounted
for 25% of Group net sales in 2015.
Efficient workshops
The Volvo Group extensive network of workshops is expanding all
the time. Customers have access to skilled service technicians
wherever they are. Genuine service maximizes uptime and
reduces the risk of unplanned workshop visits. Individual service
plans for each truck, bus or machine guarantee that the right type
of service is carried out exactly when needed.
Products from the Volvo Group are built with genuine parts.
The best way to ensure that they remain tools for cost-effective
operations is to keep the vehicle or machine 100% genuine. That
is why the Volvo Group’s workshops use genuine parts, and they
are an integrated part of preventive maintenance and repair con-
tracts.
Service and maintenance agreements
Service contracts give customers easy and convenient truck, bus or
machine ownership for a fixed fee. With these contracts customers
know exactly when the vehicle or machine is due for service and
what the costs will be for maintenance and repairs. This gives them
more time to focus on their core business. Customers can choose
from different service contract levels. The basic services included
in each contract can be extended with a variety of options, allowing
customers to create a solution that exactly suits their needs.
Roadside assistance to keep vehicles in operation
A flat tire or a broken windscreen can happen to any vehicle at any
time. But if it happens to our customers they are not alone. The Volvo
Group has various roadside assistance services available 24 hours a
day, 7 days a week. Whenever customers need support they will be
connected to a case manager who speaks their own language and
who will support them all the way during the case. If needed, a skilled
technician will support them at the roadside. Financial assistance,
translation service, truck and trailer repair and rental, driver repatria-
tion and legal assistance can also be included in the service.
Transport information systems
Information is a means of competitiveness in the transport busi-
ness. Keeping track of a fleet is necessary to maintain a clear
overview of the operation. The bottom line is increased revenue
through improved utilization, and lower operating expenses
through fuel control and optimized administration. The Volvo
Group’s different brands offer a range of integrated transport
information systems based on the latest digital, wireless commu-
nication technologies.
Remote Diagnostics is one such system, which provides truck
customers in North America with proactive diagnostic and repair
planning assistance with detailed analysis of critical diagnostic
trouble codes. The remote communication platform facilitates live
dealer and customer communication through Volvo Action Service.
CareTrack is Volvo CE’s telematics system that gives custom-
ers access to a wide range of machine monitoring information
designed to save time and money. CareTrack generates a wide
range of reports – including fuel consumption, operational hours
and geographical location – via a web portal, as well as sending
SMS/email alerts.
Fuel management and driver training
to keep costs down
A fuel consumption reduction of two or three litres per 100 kilo-
meters can be crucial to success. With a more efficient driving
style a driver can make an active contribution to economy and the
environment. The Volvo Group’s different driver training programs
optimizes driver skills, resulting in reduced fuel consumption,
safer driving and reduced impact on the environment. It also
improves the operators’ total performance by getting the most out
of their vehicles and machines as well as their drivers.
Financial services
Volvo Financial Services provides customer financing and leasing,
dealer financing, and related fee-based products such as insur-
ance. These products are delivered as part of the Volvo Group
integrated total offer, creating value for dealers and customers by
providing convenience, speed and solutions tailored to their
specific business needs.
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