Volvo 2015 Annual Report Download - page 15

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Please find page 15 of the 2015 Volvo annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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A GLOBAL GROUP UPTIME KEY TO PROFITABILITY
13
FIVE TRENDS SHAPING CUSTOMER SERVICE
1Telematics enable maintenance to go from reactive
topreventive.
2 The transfer of data makes it possible to offer industry
specific services in collaboration with partners.
3 Customers want to operate their own devices such as
smartphones and computers and demand that they
work flawlessly with the Volvo Group’s vehicles. Inter-
operability and support need to be ensured.
4 As the transport systems become more integrated and
sensitive to disruptions, customers will look for support
to ensure uptime and productivity, leveraging informa-
tion across their value chain.
5Autonomous vehicles and semi-autonomous services
will put new demands on customer service.
13