ICICI Bank 2011 Annual Report Download - page 32

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Plant Locations – Not applicable
Address for Correspondence
Sandeep Batra
Group Compliance Officer & Company Secretary
or
Ranganath Athreya
General Manager & Joint Company Secretary
& Head Compliance - Capital Markets and Non-Banking Subsidiaries
ICICI Bank Limited
ICICI Bank Towers
Bandra-Kurla Complex
Mumbai 400 051
Tel No. : 91-22-2653 1414
Fax No. : 91-22-2653 1230
E-mail : [email protected]
The Bank has complied with the mandatory and majority of non-mandatory requirements mentioned in the
listing agreement, with respect to corporate governance.
ANALYSIS OF CUSTOMER COMPLAINTS
a) Customer complaints in fiscal 20111,2,3
Number of complaints pending at the beginning of the period/year 2,102
Number of complaints pending with erstwhile The Bank of Rajasthan Limited at August 12, 2010 57
Number of complaints received during the period/year 155,475
Number of complaints redressed during the period/year 154,610
Number of complaints pending at the end of the period/year 3,024
1. Post merger open/received complaints, received from erstwhile The Bank of Rajasthan Limited have been included
from August 12, 2010
2. Does not include complaints redressed within 1 working day.
3. The complaints in year ended March 31, 2011 have increased, as ICICI Bank has started considering all critical
requests as complaints from October 2009.
b) Awards passed by the Banking Ombudsman in fiscal 2011
Number of unimplemented awards at the beginning of the period/year 0
Number of unimplemented awards at the beginning of the period/year with erstwhile The Bank of
Rajasthan Limited as on August 12, 2010
2*
Number of awards passed by the Banking Ombudsman during the period/year 0
Number of awards implemented during the period/year 0
Number of unimplemented awards at the end of the period/year 0
* The two unimplemented awards had become null & void as the appeal preferred before Appellate Authority for the
same has been upheld.
COMPLIANCE CERTIFICATE OF THE AUDITORS
ICICI Bank has annexed to this report, a certificate obtained from the statutory auditors, S.R. Batliboi & Co.,
Chartered Accountants, regarding compliance of conditions of Corporate Governance as stipulated in Clause 49
of the listing agreement.
EMPLOYEE STOCK OPTION SCHEME
In fiscal 2000, ICICI Bank instituted an Employee Stock Option Scheme (ESOS) to enable the employees and
Directors of ICICI Bank and its subsidiaries to participate in future growth and financial success of the Bank. As per
the ESOS, as amended from time to time, the maximum number of options granted to any employee/Director in a
year is limited to 0.05% of ICICI Bank’s issued equity shares at the time of the grant, and the aggregate of all such
options is limited to 5% of ICICI Bank’s issued equity shares on the date of the grant (equivalent to 57.59 million
shares at April 28, 2011).
Directors’ Report
30