ICICI Bank 2011 Annual Report Download - page 17

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Please find page 17 of the 2011 ICICI Bank annual report below. You can navigate through the pages in the report by either clicking on the pages listed below, or by using the keyword search tool below to find specific information within the annual report.

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Phone Banking
At ICICI Bank we have created one of Asia’s largest in-house Phone
Banking services that is available to our customers at any time of
the day.
To take convenience to a new level, we have harnessed technology
to offer evolved services, which not only enable our customers to
register banking queries efficiently but also carry out transactions.
Customers can now pay their utility and credit card bills through
our Interactive Voice Response system. What’s more, our Phone
Banking service is available in various regional languages, enables
instantaneous password generation for Internet Banking and
even has an ‘auto-dialer’ facility through which our customers can
request for a call back.
Annual Report 2010-2011 15