ICICI Bank 2014 Annual Report Download - page 141

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F53
2. Fixed pay includes basic salary, supplementary allowances, superannuation, contribution to provident fund and gratuity fund by
the Bank.
3. Variable pay for the year ended March 31, 2014 was awarded in the month of April 2014 and is subject to approval from RBI.
4. In line with the Bank’s compensation policy, the stipulated percentage of performance bonus is deferred.
43. Disclosure of complaints
The following table sets forth, for the periods indicated, the movement of the outstanding number of complaints.
Particulars Year ended
March 31, 2014
Year ended
March 31, 2013
a) No. of complaints pending at the beginning of the year ............................... 2,628 3,837
b) No. of complaints received during the year ................................................... 92,3802101,408
c) No. of complaints redressed during the year ................................................ 93,1902102,617
d) No. of complaints pending at the end of the year ......................................... 1,81822,628
1. Does not include complaints redressed within 1 working day.
2. Includes complaints pertaining to failed ATM transaction at other banks’ ATMs in terms of RBI Circular dated September 3, 2013
The following table sets forth, for the periods indicated, the details of awards during the year.
Particulars Year ended
March 31, 2014
Year ended
March 31, 2013
a) No. of unimplemented awards at the beginning of the year ........................ ——
b) No. of awards passed by the Banking Ombudsmen during the year ........... ——
c) No. of awards implemented during the year ................................................. ——
d) No. of unimplemented awards at the end of the year ................................... ——
44. Drawdown from reserves
There has been no draw down from reserves during the year ended March 31, 2014 (March 31, 2013: Nil).
45. Comparative figures
Figures of the previous year have been re-grouped to conform to the current year presentation.
Signatures to Schedules 1 to 18
forming part of the Accounts
schedules
As per our Report of even date. For and on behalf of the Board of Directors
FOR S.R. BATLIBOI & CO. LLP
Chartered Accountants
ICAI Firm Registration no.: 301003E
K. V. KAMATH HOMI KHUSROKHAN CHANDA KOCHHAR
Chairman Director Managing Director & CEO
SHRAWAN JALAN
Partner
Membership no.:102102
N. S. KANNAN K. RAMKUMAR RAJIV SABHARWAL
Executive Director Executive Director Executive Director
P. S ANKER RAKESH JHA AJAY MITTAL
Place : Mumbai Senior General Manager
(Legal) & Company Secretary
Chief Financial Officer Chief Accountant
Date : April 25, 2014