IBM 2011 Annual Report Download - page 17

Smarter Government Services
Bolzano, Italy
Remote Patient Monitoring
80%
of participants
felt more secure
70%
improved their
mobility through
exercises
As part of a pilot to extend healthcare
services without increasing costs,
elderly citizens in Bolzano, Italy, were
given access to advice and medical
attention from their homes, via
mobile devices. In addition, wireless
sensors monitored the environment
within the homes, generating alerts
delivered via sms text message,
email and Twitter to family members
and social services professionals.
Smarter Operations Center
Rio de Janeiro’s Integrated
Operations Center
30%
decrease in emergency
response times
Rio de Janeiro’s operations center
provides a single dashboard of the
city’s critical systems. Information on
weather, traffic and medical services
helps city agencies anticipate looming
problems, engage citizens as part of
the solution and plan for major events,
like the upcoming World Cup and
Olympic Games. A predictive weather
forecasting system designed by
IBM researchers helps model flooding
patterns, identifying where events
such as mud slides are likely to occur.
Inside the solution:
The solution was created by IBM with
the support of TIS Innovation Park,
developed on an IBM application
server, with data management and
messaging software integrated with
Android mobile devices.
“The monitoring network
allows us to provide services
with a human touch — but
it’s now the right touch,
at the right time.”
— Michela Trentini,
Director of Social Planning, Bolzano
Inside the solution:
The Intelligent Operations Center combines
patented analytics technologies, created
by IBM Research in collaboration with the
city, and IBM collaboration, analytics and
asset management software and systems
integration expertise.
“Communicating with citizens about
Rio’s day-to-day life is key. When
people are well-informed, they act in
ways that help the city work better.”
—Eduardo Paes, Mayor, Rio de Janeiro
Smarter Transportation
Singapore’s Land Transport Authority
80%
reduction in lost
transactions due
to system issues
100%
increase in performance
capacity to 20 million fare
transactions per day
Singapore commuters move easily
among all forms of public transportation,
thanks to a smart system that charges
by distance, not by mode of transport.
A highly intelligent algorithm constructs
the ideal journey for each commuter
across rail and bus lines. In the process,
the Land Transport Authority gets real-
time insight to anticipate capacity needs.
Inside the solution:
The Authority’s fare processing clearing-
house uses IBM data management,
analytics and transaction processing
software running on IBM Power systems.
“By unifying our payment
systems, we can build
composite models of typical
journeys, such as a person
driving a car into the city,
being charged for congestion,
parking his car, catching
the bus and then the rail.”
— Silvester Prakasam, Director of Fare Systems,
Singapore Land Transport Authority
“Generating Higher Value at IBM” includes selected
references to certain non-GAAP financial measures
that are made to facilitate a comparative view of the
company’s ongoing operational performance. For
information about the company’s financial results related
to (i) operating (non-GAAP) EPS and (ii) free cash flow
for 2011, see the company’s Form 8-K submitted to the
SEC on January 19, 2012 (Attachment II—Non-GAAP
Supplementary Materials). For information about the
company’s financial results related to (i) growth markets
share of geographic revenue excluding divested PCs
and printers and (ii) free cash flow, in each case for
2000, see the company’s Form 8-K submitted to
the SEC on May 12, 2010 (Attachment II—Non-GAAP
Supplementary Materials).
Generating Higher Value at IBM 15