IBM 2011 Annual Report Download - page 16

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Smarter Planet
The infusion of digital intelligence into the world’s systems is changing the way people,
organizations and entire industries approach what they do—how they interact, organize
and create value. Nowhere is the potential for transformation greater than in our cities.
Around the world, city leaders are struggling with economic challenges, overtaxed
infrastructures and dramatic demographic shifts. In more than 2,000 Smarter Cities
engagements, we see forward-thinking leaders emerging with new approaches to make
their communities smarter and to make them work better.
Smarter Water and Sewer Systems
San Francisco Public Utilities
Commission
70%
increase in ability
to track critical assets
11%
improvement in the ratio
of preventative to corrective
maintenance
Drawing on usage data and many
other variables, San Francisco is
predicting and preventing break-
downs and reducing pollution from
its sewer system’s 1,000 miles of pipes
and three treatment facilities, which
together process 500 million gallons
of wastewater and storm runoff
per day during the rainy season.
Smarter Law Enforcement
Memphis Police Department
30%
decrease in
serious crime
15%
decrease in
violent crime
Memphis Police Department precinct
commanders start their day with
data. A predictive analytics system
looks for patterns in criminal
activity that help the department
see emergent trends in their
communities in time to make
a difference.
Inside the solution:
The system integrates IBM asset
management and geographic information
software to locate and monitor assets
such as pumps, fittings and other parts
of the water infrastructure.
“Not only can we solve most
problems within 24 hours, but
we’re able to use insights from
the data to reduce water pollution.”
— Tommy Moala, Assistant General Manager,
SFPUC Wastewater Enterprise
Inside the solution:
The system relies on IBM predictive
analytics software that correlates historic
data with the latest incident reports
to create multilayer maps of “hot spots.”
“Memphis Police Department
now has the invaluable insight
all of our sta can use — from
the commanders to the patrolling
ocers — to specifically focus
investigative and patrol resources
with the goal of preventing
crime and making our neighbor-
hoods safer.”
— Colonel James Harvey,
Commander, Ridgeway Station,
Memphis Police Department
… and for the economies,
cities and people of
the world.
2011 Results:
Nearly
50%
revenue growth
from 2010
More than
2,000
Smarter Cities
engagements
14