MoneyGram 2010 Annual Report Download - page 7

Table of Contents
In 2010, our Global Funds Transfer segment had total fee and investment revenue of $1,053.3 million. We continue to focus on the
growth of our Global Funds Transfer segment outside of the United States. During 2010, 2009 and 2008, operations outside of the United
States generated 28 percent, 27 percent and 25 percent, respectively, of our total company fee and investment revenue, and 31 percent of
our Global Funds Transfer segment fee and investment revenue in all three years. The Global Funds Transfer segment is managed as two
geographical regions, the Americas and EMEAAP, to coordinate sales, agent management and marketing activities. The Americas region
includes the United States, Canada, Mexico, the Caribbean and Latin America. The EMEAAP region includes Europe, the Middle East,
Africa and the Asia Pacific region. In 2010, we added approximately 37,000 net locations, bringing our global agent network to
approximately 227,000.
As of December 31, 2010, we had approximately 69,400 agent locations in the Americas, representing a 5 percent increase from
December 31, 2009. Our locations in the Americas included approximately 40,000 locations in North America and 29,400 locations in
Latin America, including approximately 13,500 locations in Mexico. In Ecuador, we added 1,200 Banco De Guayaquil locations, and we
added 700 Canada Post locations to our network, making our money transfer services available to over 6, 300 locations coast to coast
across Canada. We also added 600 locations in Mexico by increasing our network with Uniteller Financial Services.
As of December 31, 2010, we had approximately 157,600 agent locations in the EMEAAP region, representing a 27 percent increase
from December 31, 2009. Our locations in the EMEAAP region included approximately 40,900 locations in Western Europe, 38,700
locations in Eastern Europe, 36,200 locations in the Indian subcontinent, 25,700 locations in the Asian Pacific, 12,300 locations in Africa
and 3,800 locations in the Middle East. In the EMEAAP region, we added 33,600 agent locations in several markets, which represented a
27 percent increase in EMEAAP agent locations since December 31, 2009. We operate in over 11,000 locations in the Russian Federation
primarily through our relationship with State Savings Bank of the Russian Federation ("Sberbank") with 8,500 agent locations. In India,
agent locations grew to 30,000 by adding UAE Exchange and Financial Services Limited and Thomas Cook India-Mumbai during 2010.
The Bank of China now offers our services in 3,000 locations. We also expanded our agent locations in Morocco, Moldova, Indonesia,
Nigeria, Philippines, Switzerland and Kazakhstan.
We provide Global Funds Transfer products and services utilizing a variety of proprietary point-of-sale platforms. Our platforms include
AgentConnect®, which is integrated into an agent's point-of-sale system, and DeltaWorks® and Delta T3®, which are separate software
and stand-alone device platforms. Through our FormFree® service, customers may contact our call center and a representative will
collect transaction information over the telephone, entering it directly into our central data processing system. We also operate two
customer care centers in the United States, and we contract for additional call center services in various countries. We provide call center
services 24 hours per day, 365 days per year and provide customer service in approximately 30 languages.
Money Transfers — We derive our money transfer revenues primarily from consumer transaction fees and the management of currency
exchange spreads on money transfer transactions involving different "send" and "receive" currencies. We have corridor pricing
capabilities that enable us to establish different consumer fees and foreign exchange rates for our money transfer services by location, for
a broader segment such as defined ZIP code regions or for a widespread direct marketing area.
As of December 31, 2010, we offer money transfers to consumers in a choice of local currency or United States dollars and/or euros in
138 countries, which we refer to as multi-currency. Our multi-currency technology allows us to execute our money transfers directly
between and among several different currencies. Where implemented, these capabilities allow consumers to know the amount that will be
received in the local currency of the receiving country, or in U.S. dollars or euros in certain countries.
Bill Payment Services — We derive our bill payment revenues primarily from transaction fees charged to consumers for each bill
payment transaction completed. Through our bill payment services, consumers can make urgent payments or pay routine bills through our
network to certain billers. We maintain relationships with billers in key industries (also referred to as "verticals"). These industries
include the credit card, mortgage, auto finance, telecommunications, corrections, satellite, property management, prepaid card and
collections industries.
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