ICICI Bank 2010 Annual Report Download - page 32

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Directors’ Report
30
Outstanding GDRs/ADSs/Warrants or any Convertible Debentures, conversion date and likely impact
on equity
ICICI Bank has 157.65 million ADS (equivalent to 315.30 million equity shares) outstanding, which constituted 28.28% of
ICICI Bank’s total equity capital at March 31, 2010. Currently, there are no convertible debentures outstanding.
Plant Locations – Not applicable
Address for Correspondence
Sandeep Batra
Group Compliance Officer & Company Secretary
or
Ranganath Athreya
General Manager & Joint Company Secretary
& Head – Compliance for Non Banking Subsidiaries
ICICI Bank Limited
ICICI Bank Towers
Bandra-Kurla Complex
Mumbai 400 051
Tel No. : 91-22-2653 1414
Fax No. : 91-22-2653 1230
E-mail : [email protected]
The Bank has complied with the mandatory and majority of non-mandatory requirements mentioned in the listing
agreement, with respect to corporate governance.
ANALYSIS OF CUSTOMER COMPLAINTS
a) Customer complaints in fiscal 2010
Number of complaints pending at the beginning of the year 886
Number of complaints received during the year 112,009
Number of complaints redressed during the year1110,797
Number of complaints pending at the end of the year 2,0982
1. Does not include complaints redressed within 1 working day.
2. Complaints pending beyond 30 days as on March 31, 2010 are 69.
b) Awards passed by the Banking Ombudsman in fiscal 2010
Number of unimplemented awards at the beginning of the year 0
Number of awards passed by the Banking Ombudsman during the year 0
Number of awards implemented during the year 0
Number of unimplemented awards at the end of the year 0
COMPLIANCE CERTIFICATE OF THE AUDITORS
ICICI Bank has annexed to this report, a certificate obtained from the statutory auditors, B S R & Co., Chartered
Accountants, regarding compliance of conditions of Corporate Governance as stipulated in Clause 49 of the
listing agreement.
EMPLOYEE STOCK OPTION SCHEME
In fiscal 2000, ICICI Bank instituted an Employee Stock Option Scheme (ESOS) to enable the employees and
Directors of ICICI Bank and its subsidiaries to participate in future growth and financial success of the Bank. As
per the ESOS as amended from time to time, the maximum number of options granted to any employee/Director