ICICI Bank 2010 Annual Report Download - page 17

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I have been a customer of your esteemed ICICI Bank, Gangtok Branch since it’s inception.
I appreciate the Customer Service department for their helpful attitude and accommodative
behaviour. I particularly appreciate the endearing services rendered by the Customer Service
Officer of the RLG - Branch Operations in discharging his duties. His courteous behavior and
friendly attitude has helped me a lot during my transactions with your bank. I was having
problems regarding the activation of my demat account. Fortunately, I met this officer at this
time and in one meeting, he got all the paperwork done, and my account was activated. He also
helped me revive my inactive savings account and guided me regarding this matter. And till date
I have continued to have premium services with a personal touch from him. This incident
reinforces your motto ‘Khayaal Aapka’.
I would like to say a big thank you to you all... Keep up the good work!!!
- Rajeev Ranjan Trivedi, Singtam
khayaal aapka