ICICI Bank 2010 Annual Report Download - page 10

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I was pleasantly surprised to receive a phone call from you in response to my e-mail
requesting for a refund of charges. This was followed by your e-mail accepting my request.
What is really amazing is that this was all done in just about 12 hours. I am an admirer of
ICICI Bank for your liberal attitude, transparent transactions, up-to-date technology, customer
friendly automation, professionalism with a human touch, etc. The list goes on and on and
this response to my request has made me indebted to ICICI Bank always. I shall remain your
brand ambassador for the common man. Thank you and good luck to you always!
- D. Sivaswamy, Chennai
khayaal aapka