ICICI Bank 2010 Annual Report Download - page 2

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Over the past decade ICICI Bank has redefined the banking landscape.
Through a deep understanding of customer needs, it has leveraged
technology to introduce several innovations to make banking simple and
convenient for the consumer.
Continuing with our commitment towards deepening our relationship with
our customers, we have undertaken many initiatives to strengthen the
customer experience through multiple touchpoints such as bank
branches, internet banking, mobile banking and phone banking. In
addition we have continued to offer products and services that have been
thoughtfully designed, keeping the consumer in mind.
Khayaal Aapka is a reflection of this commitment that we have towards our
customers. Khayaal Aapka embodies our relationships with customers
that go beyond transactions - it is our commitment to treat our customers
fairly, show empathy towards customer needs and create and deliver
products and services that make a difference to our customers' lives.
khayaal aapka