Experian 2011 Annual Report Download - page 53

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Business review Corporate responsibility 51
Corporate responsibility is about doing
business with integrity, thinking ahead
about the implications of business
activity for a range of stakeholders.
For Experian, business is about helping
the world make smarter decisions
but, at the same time, doing the right
thing for our employees, consumers
and suppliers, as well as clients
and shareholders. Experian’s six
key responsibilities were originally
defined in 2007/8 and a CR governance
structure and strategy set out to ensure
stakeholders’ views are considered and
that responsibilities to wider society are
built into business decision making.
The six responsibilities play a part in
supporting Experian’s sustainable
growth. The link is not coincidental;
when defining the six key
responsibilities, the Group
looked at what was most material,
to risk and opportunity. The leaders
accountable for each responsibility set
an annual CR related objective and the
benefits can be seen to directly support
four of the five goals and the core
strategic framework.
Stronger CR credentials with new
and existing clients, supporting bids
and proposals
Support for regions building their
capacity and starting work in new
communities
Increased capacity for implementing
community projects with a common
theme of financial education and
entrepreneurship
Most appropriate talent
attracted, leading to reduced
recruitment costs
Improved employee motivation
and engagement leading to
better retention and reduced
recruitment costs
Reduced business costs and
improved employee motivation and
engagement
Update our community policy,
ensure it is globally applicable,
reactivate a multi-region forum
and create a set of common tools
to support local, regional activity
Play an active part in
our communities
Achieve a total of 5% reduction
in utility energy consumption
(normalised per US$1,000 of sales)
over the three years 2010-2012 and
ensure quarterly energy and travel
data is received from all regions
Minimise environmental
impacts
Following up survey results, seek
better understanding of what
makes employees see Experian
as a good corporate citizen and
use this to inform work on what’s
most valued by our people
Be a good
employer to all
Build large-scale
operations in
major emerging
consumer economies