Experian 2011 Annual Report Download - page 51

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Business review Financial review 49
Constant exchange rates: In order to
illustrate its organic performance, Experian
discusses its results in terms of constant
exchange rate growth, unless otherwise
stated. This represents growth calculated
as if the exchange rates used to determine
the results had remained unchanged from
those used in the previous year.
Free cash flow: Free cash flow is derived
from operating cash flow by excluding
net interest and tax paid together with
dividends paid to non-controlling interests.
Operating cash flow is defined in note 7 to
the Group financial statements.
Roundings
Certain financial data have been rounded
within this report. As a result of this
rounding, the totals of data presented may
vary slightly from the actual arithmetic
totals of such data.
Helping hospitals to better
manage the collections process
Health care providers across the US have experienced a changing landscape in
recent years with a sharp rise in the number of self-pay patients and a decline in
traditional forms of revenue, such as Medicare. One effect of this has been an
increasing focus on the task of collecting payments from patients, which can be
both costly and time-consuming.
SearchAmerica, part of Experian, recognised the trend and developed Collection
Performance Advisor to help hospitals better manage the collections process. It
provides a decisioning system that classifies patients according to their financial
status and propensity to pay, enabling collections processes to be carefully
matched to the individual.
Gregory Snow is Vice President, Revenue Cycle for the Ochsner Health System,
which serves several hundred thousand patients across southeast Louisiana.
He said: “Collection Performance Advisor allows us to quickly identify those
patients who qualify for charity care and to expedite our collections process in a
less intrusive and more patient-friendly manner”.