Experian 2011 Annual Report Download - page 23

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Introduction Key performance indicators 21
North
America
53%
71% 74% 75%
07 08 09 10
Latin
America
87% 85%
09 10
UK and
Ireland
51%
62%
64% 64%
07 08 09 10
EMEA
56%
53%
62%
59%
07 08 09 10
Asia
Pacific
57%
62%
68%
66%
07 08 09 10
14
15 15 16 16
07 08 09 10 11
7
9
12 12 12
07 08 09 10 11
36
38
40 40 41
07 08 09 10 11
Countries with offices
As a global business, Experian aims
to support its clients around multiple
territories across the world and
seeks to realise opportunities in new
geographies. The number of countries
in which Experian operates in has
continued to rise and it currently has
offices in 41 countries.
Number of business credit bureaux
Experian’s business credit bureaux
are the foundation for its business
information activities. It owns business
credit bureaux in 10 countries and has
an interest in a further two.
Number of consumer credit bureaux
Experian’s consumer credit bureaux are
the foundation for its consumer credit-
related activities. It owns consumer
credit bureaux in 14 countries and has
an interest in a further two.
Please refer to the business and market overview
section for further information on Credit Services.
Employee engagement
Experian’s people are at the heart of its business success and are a key resource.
An all-employee global people survey is conducted every 18 months to monitor the
degree of employee engagement, as well as to assess general levels of satisfaction
and involvement at work.
Percentage score calculated by the degree of positive response to a specified range of questions.
The 2007 score is an amalgamation of regional surveys conducted over a two-year period. The next survey will
be conducted in November 2011.
Please refer to the key resources section for further information on how people are a key resource at Experian.
17%
19%
23%
27% 29%
07 08 09 10 11
Percentage of revenue from Latin
America, EMEA and Asia Pacific
Experian aims to diversify beyond its
traditional regions of North America
and UK and Ireland by penetrating
further into Latin America, EMEA and
Asia Pacific. In the year ended 31 March
2011, Experian made good progress
towards its goal to generate between
30 to 40% of global revenue from these
regions by 2014.
07 08 09 10 11
Carbon footprint (000’s tonnes)
Experian’s environmental impact is
largely the result of energy use in
buildings, especially its data centres, and
employee travel. Steps have been taken to
ensure Experian steadily reduces energy
consumption and hence cost, including
increased use of energy from renewable
sources.
Buildings Transport
Where emissions factors have changed, Experian has
applied the most recent factors retrospectively.
Data in respect of air travel was included for the
first time in 2007.
2010 and 2011 data reflects improved measurement
and estimation processes which it has not been
possible to apply to previous years’ data. See the
full CR report for details and calculation methods
and further information on how Experian is
minimising its impact on the environment at
www.experiancrreport.com.
63 67 61 62 58
21
19 20 21 19
% based on revenue from continuing activities.