Experian 2011 Annual Report Download - page 20

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Experian Annual Report 2011
18
Technology
Experian’s information technology (IT)
systems are used to store, process
and deliver the data that forms the
foundation of the business. IT is also
fundamental to the development and
innovation of Experian’s products and
services.
IT – Experian’s channel for service
delivery
Experian’s IT platform delivers a
comprehensive suite of information
services globally. From email marketing
campaigns through to complex credit
algorithms, the IT infrastructure enables
Experian to build and distribute these
services 24 hours a day, 365 days a year
(24x365).
Experian’s global IT capability serves the
needs of all products and all geographic
regions and provides the Group with the
flexibility to make the most efficient use
of its people and technology globally.
Committed to service quality
Experian is committed to provide the
highest quality of service to its clients.
As an example, its investment strategy
and commitment to continual process
improvement enabled it to achieve 100
percent availability, 24x365, for its North
American Credit Services products.
People
Experian’s workforce is global, which
is key to its success. With people on
five continents Experian has created
an organisation that can move at the
speed of business, helping to ensure
consistency and driving efficiency
globally. It is Experian’s people who
ensure that clients receive the service
they expect.
24x365 operation
With three Global Operation Centres,
in Nottingham (UK), Dallas, Texas
(US) and São Paulo (Brazil), Experian
monitors and manages the delivery of
service 24x365. Experian’s processes
and procedures ensure consistent
service delivery and also ensure rapid
response to the incidents, man-made
and natural, that come with running a
global business.
Global network
Experian’s global data network connects
the Group to its clients, enabling the
business to distribute its products
globally. This network combines data,
voice and video and maximises the
opportunities offered by the internet.
The network means Experian can link
its globally dispersed workforce and
focus them on the needs of a particular
product or market. This improves
Experian’s agility and helps Experian to
drive scale benefits.
• Virus protection
Experian deploys, implements,
and maintains the most current
commercially available computer virus
detection and scanning solutions.
• Access control
Experian implements the latest
measures to restrict electronic access
to its systems to only authorised
personnel who are subject to
non-disclosure agreements.
• Data integrity
Experian safeguards the condentiality
and integrity of all customer data being
transmitted over the data network.
• Separation of duties
Experian ensures that adequate
separation of duties exist among its
staff including access to systems and
networks.
• Vulnerability and threat management
Experian has deployed a vulnerability
management programme that seeks to
identify and remediate vulnerabilities
on its networks and systems, including
carrying out periodic external reviews
of our information security.
• Business continuity and disaster
recovery
Experian currently has extensive plans
in place for business continuation
issues caused by natural and man-
made disasters. This plan outlines
Experian’s ability to sustain normal
business operations with its own power
capabilities, water, and supplies.
• Physical security
Experian data centres are protected by
a 24-hour manned security operation.
Security ofcers patrol the sites
and ensure that all appropriate and
established security measures are
followed.
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