Nokia 2010 Annual Report Download - page 66

Privacy and Security
As the Internet has grown and converged with mobility and as we have developed new services for
consumers, user privacy has become more important for us. Consumers have increasing possibilities
to use and share their personal information in new contexts. To remain a trusted brand, Nokia works
to ensure that this custodial information is protected from any threats. Respect for privacy is part of
our commitment to observing high standards of integrity and ethical conduct in all our operations.
Employees—Corporate Responsibility
Values
We have a set of values developed by our employees around the world that reflects and supports our
business and changing environment. The values act as a foundation for our evolving business culture
and form the basis of how we operate:
achieving together , to reflect how we reach out to others,
encouraging them to work together with us and share risks, responsibilities and successes;
very
human
, to reflect how we do business and work with each other; engaging you , to reflect how we
engage our customers, our suppliers, and our own employees in what our company stands for; and
passion for innovation , to reflect our curiosity about the world around us and our desire to improve
people’s lives through innovation in technology.
To enrich its culture, Nokia Siemens Networks has five values:
Focus on customer , Communicate
Openly
, Innovate , Inspire and Win together . Every employee of Nokia Siemens Networks is responsible
for adopting these principles and using them to guide their actions and behavior. The values serve as
the cultural cornerstones of the company.
Code of Conduct
We have a Code of Conduct in place across Nokia, including NAVTEQ. Nokia Siemens Networks also has
a Code of Conduct, which is identical to that of Nokia’s.
At Nokia, the complete Code is available in 34 languages at www.nokia.com. A training program on
the new Code began in the spring of 2009 and by the end of 2010 a total of 98% of all Nokia indirect
employees had undertaken training on the Code, mostly using an elearning platform. In our
manufacturing facilities, where we have direct employees, 88% had undertaken classroom training by
year end. The training module is offered in 13 languages. Approximately 80% of employees at
NAVTEQ have familiarized themselves with the Code. Training will continue during 2011 with the goal
of ensuring that all Nokia, NAVTEQ and Nokia Siemens Networks employees are familiar with, and
understand, the Code.
Nokia has an Ethics Office, established to support all Nokia employees with questions relating to the
Nokia Code of Conduct and business ethics. The Ethics Office also supports NAVTEQ employees. There
are various channels for reporting violations of the Code of Conduct. Employees may also report
violations directly to the Board of Directors anonymously.
Nokia Siemens Networks launched an updated Ethical business training (see training on the Code of
Conduct above) in October 2010, mandatory to all employees. By the end of the year, 91.7% of
employees with online access had completed the training.
Nokia Siemens Networks merged together its Ethics and Compliance Offices in 2010 to form an Ethics
and Compliance office to support employees in matters relating to the Code of Conduct. Its focus is to
prevent unethical behavior through training and awareness, to detect violations through different
channels and mechanisms, to investigate and take corrective measures when violations occur and to
work with the industry and wider community to promote ethical business practices. The Ethics and
Compliance office has an email and internet reporting tool for employees and external parties.
Reporting of any violations can also be done anonymously. A 24hour telephone helpline in different
languages is intended to be made available during 2011.
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