Nokia 2010 Annual Report Download - page 59

The business unit also provides a comprehensive portfolio for wireline connectivity, including digital
subscriber line access multiplexers and narrowband/multiservice equipment. Network Systems aims
to provide costefficient high bandwidth for access networks, enabling high quality “triple play”
services such as highspeed Internet, VoiceoverIP and IPTV.
Global Services: This business unit offers network operators a broad range of professional services,
including network planning and optimization, the management of network operations and the care
and maintenance of software and hardware, and a full range of network implementation and turnkey
solutions.
The Global Services organization operates a global delivery model designed to assist in achieving a
balance between cost competitiveness and market reach. This is achieved through multitechnology,
central delivery hubs that pool global skills and expertise as well as automated and standardized
tools and processes to drive efficiency and quality for network operators around the world. As of
December 31, 2010, 180 million global subscribers were managed via Nokia Siemens Networks’
global delivery hubs.
The consulting and solutions led approach of Global Services is aimed at customers who are
increasingly looking for a business partnership with network infrastructure and service suppliers and
who need consultancy services in relation to network management, development of valueadded
services for endusers and multivendor systems integration. Global Services consists of three
businesses:
•
Managed Services offers network planning and optimization and the management of network
operations, with the leading market share position in India, Latin America and the Middle East
and Africa.
•
Care offers software and hardware maintenance, proactive and multivendor care and
competence development services, dealing with one million global hardware service
transactions per year.
•
Network Implementation offers project management and turnkey implementations and energy
efficient sites, remotely activating a site every two minutes, 365 days per year.
Business Solutions: This business unit offers products to communication service providers for
business and operations support systems and customer experience management, such as charging
and billing software, service management software and subscriber database management, and
products that enable enhancement and delivery of services across multiple networks and devices and
convergent service control and network security, together with services related to consulting, product
implementation, support and care, systems integration and managed services.
The Business Solutions offering extends across network and information technology and the
endtoend customer lifecycle. It comprises a unified set of capabilities for flexible service
enablement, realtime customer view, convergent service control, network and service management,
unified charging, billing and care and asset security.
Business Solutions offers products for the following five areas, as well as services relating to
consulting, product implementation, support and care, systems integration and managed services.
•
Business Support Systems includes products for convergent charging and billing, mediation and
service brokering. It enables communication service providers to monetize services through
flexible and personalized pricing models, bundles and payment methods, and to leverage
existing network assets and newIP capabilities to deliver nextgeneration services and
accelerate time to market.
•
Operations Support Systems includes products for network, service, resource and inventory
management and process automation. It enables communication service providers to automate
customercentric processes, manage multivendor networks and services, enhance network and
service performance and personalize service quality.
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