ICICI Bank 2012 Annual Report Download - page 33
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Annual Report 2011-2012 31
Disclosure with respect to shares lying in suspense account
Particulars Shareholders Shares
Aggregate number of shareholders and the outstanding shares in
the suspense account lying at the beginning of the year
638 34,341
Number of shareholders who approached ICICI Bank for transfer of shares
from suspense account during the year
59 4,004
Number of shareholders to whom shares were transferred from
suspense account during the year
44 3,140
Aggregate number of shareholders and the outstanding shares in
the suspense account lying at the end of the year
594 31,201
The voting rights on the shares lying in suspense account are frozen till the rightful owner of such
shares claims the shares.
Outstanding GDRs/ADSs/Warrants or any Convertible Debentures, conversion date and likely
impact on equity.
ICICI Bank has 154.76 million ADS (equivalent to 309.51 million equity shares) outstanding, which
constituted 26.85% of ICICI Bank’s total equity capital at March 31, 2012. Currently, there are no
convertible debentures outstanding.
Plant Locations – Not applicable
Address for Correspondence
Sandeep Batra
Group Compliance Officer & Company Secretary
or
Ranganath Athreya
General Manager & Joint Company Secretary
& Head Compliance – Private Banking, Capital Markets and Non-Banking Subsidiaries
ICICI Bank Limited
ICICI Bank Towers
Bandra-Kurla Complex
Mumbai 400 051
Tel No. : +91-22-2653 1414
Fax No. : +91-22-2653 1230
E-mail : [email protected]
The Bank has complied with the mandatory and majority of non-mandatory requirements mentioned in
the listing agreement, with respect to corporate governance.
ANALYSIS OF CUSTOMER COMPLAINTS
a) Customer complaints in fiscal 2012
No. of complaints pending at the beginning of the year 3,024
No. of complaints received during the year 155,115
No. of complaints redressed during the year 154,302
No. of complaints pending at the end of the year 3,837