Volvo 2011 Annual Report Download - page 9

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N
Our vision
The Volvo Group’s vision is to become the world leader in sustainable transport solutions by:
• creating value for customers in selected segments
• pioneering products and services for the transport and infrastructure industries
• driving quality, safety and environmental care
• working with energy, passion and respect for the individual.
Volvo Group wanted position 2020
We are among the most profitable in our industry
We are our customers’ closest business partners
We have captured profitable growth opportunities
We are proven innovators of energy-efficient transport solutions
We are a global team of high performing people
Our values
The Volvo Group views its corporate culture as a unique asset, since it is difficult for competitors to copy. By applying and
strengthening the expertise and culture we have built up over the years, we can achieve our vision.
Quality, safety and environmental care are the values that form the Volvo Group’s common base and are important
components of our corporate culture. The values have a long tradition and permeate our organization, our products and
our way of working. Our goal is to maintain a leading position in these areas.
Environmental care
We believe that it is self-evident that our
products and our operations shall have
the lowest possible adverse impact on
the environment. We are working to fur-
ther improve energy efficiency and to
reduce emissions in all aspects of our
business, with particular focus on the
use of our products. Our goal is for the
Volvo Group to be ranked as a leader in
environmental care within our industry.
To achieve this goal, we strive for a holistic
view, continuous improvement, technical
development and efficient resource utili-
zation.
Safety
Safety pertains to how our products are
used in society. We have had a leading
position in issues regarding safety for a
long time; our goal is to maintain this
position. A focus on safety is an integral
part of our product development work.
Our employees are highly aware of
safety issues, and the knowledge gained
from our internal crash investigations is
applied in product development. Our
goal is to reduce the risk of accidents
and mitigate the consequences of any
accidents that may occur as well as to
improve the personal safety and the
work environment of the drivers of our
vehicles and equipment. Our long-term
vision is zero accidents.
Quality
Quality is an expression of our goal to
offer reliable products and services. In
all aspects of our operations, from product
development and production to delivery
and customer support, the focus shall
be on customers’ needs and expecta-
tions. Our goal is to meet or exceed their
expectations. With a customer focus
based on everyone’s commitment and
participation, our aim is to be number
one in customer satisfaction. This is
based on a culture in which all employees
are responsive and aware of what must
be accomplished to be the best busi-
ness partner.
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