Chrysler 2003 Annual Report Download - page 15
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14
and an aerial platform with a maximum reach of 27 meters,
both with computer-controlled stabilization systems.
In addition, in 2003 Iveco responded to new demand for
decontamination vehicles, delivering a prototype to the Italian
Fire Department. The company also continued its search for
ever greater performance for airport fire-fighting equipment
with the introduction of an 8x8 version of the Dragon range.
Services. In 2003 Iveco paid special attention to the
development of all of its Customer Service activities. On one
front, the company developed a series of new products (ranging
from guarantee extensions to planned maintenance programs)
that help preserve vehicle values over time. On another, it
reinforced all of its spare part procurement and delivery
systems. These include a single “virtual warehouse” stocking
more than 220,000 parts, the Vehicle Off Road (VOR) delivery
system, which can guarantee delivery of spare parts within
twelve hours anywhere in Europe and the “Vetrina Ricambi”
(Spare Parts Window), an Internet tool that provides an online
view of the entire stock of a particular dealer and optimizes
the transfer of information flows to the RAMSES spare parts
management system, which made it possible to reduce dealer
stocks by 3%.
An important feature of 2003 was the program for dealer
skill enhancement, which qualified dealers to handle the new
technologies now found in vehicles. This was facilitated with
the development of new diagnostic tools, such as the all-new
E.A.S.Y. system.
Another part of this activity was the innovative DEEC project,
in which each dealer will have an “expert diagnostician” in
constant contact with the Iveco technical center.
Report on Operations Products and Services