Volvo 2006 Annual Report Download - page 66

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Renault Trucks
– committed to customer success
Renault Trucks maintains close relations with customers and
has expert insight into their operations. The Renault truck
brand is based on three core values: innovation, effi ciency and
customer care.
the added value they offer their customers
everyday.
Renault Trucks focuses on attaining high
quality throughout the service network. Product
quality is unrivalled and maintained by means
of consistent enhancement programs.
The advantages of the fully renewed range, a
consolidated network and the development of
services has been noted by customers and
reflected in higher sales. The company also
seeks to grow through partnerships and by
building on these in an effort to attain competi-
tive advantages and achieve sustainable profit-
ability by adapting to changes in business con-
ditions.
Renault Trucks’ special brand shows clearly
the products’ features, their value and com-
petitive advantages, as well as the corporate
culture and personality. It ensures that Renault
Trucks retains its unique identity in the Group. It
helps the company to strengthen customer
l oyalty, as well as creating emotional sentiment
and added value.
Innovation
Renault Trucks’ solutions match the needs and
the diverse expectations of professional users.
In the transport, construction, environmental
services, trade and self employed sectors,
Renault Trucks can offer each and every cus-
tomer a made-to-measure solution which is
adapted to the specific requirements of their
vehicle management.
>>> Customer satisfaction, the development
of services, growth and competitiveness are
the cornerstones of Renault Trucks’ strategic
vision: its objectives include the continued
deployment of quality transport solutions
according to the key precepts of reliability,
economy, comfort and innovation. Renault
Trucks is one of the market leaders in Europe
and its rapid international development is now
opening up real opportunities for growth.
The Renault Trucks product range meets the
needs of its customers by offering: reduced
fuel consumption, constantly improved reliabil-
ity, a wide range of services with firm commit-
ments, easy maintenance products, oper -
ational mobility and safety in its trucks.
Renault Trucks is committed to the profit-
able growth of its business. For the wider com-
munity, Renault Trucks contributes a vital ser-
vice to the whole economy: road transport.
Striving to be a citizen-friendly brand, it is con-
stantly launching products which are more
environmentally friendly and which contribute
to sustainable and responsible industrial devel-
opment.
In the Volvo Group, Renault Trucks seeks to
develop its market shares and profitability using
proprietary values, products and services.
The phrase “Committed to customer suc-
cess” expresses the moral contract between
Renault Trucks and its customers, which
reflects how the company’s employees view
their work and how they do it. They are proud of
For Renault Trucks, being innovative means simplify-
ing driving, simplifying transport operations and sim-
plifying the work of its customers.
Renault Trucks seek to apply innovatory
technology to help people in their everyday
activities with improvements made to help driv-
ers and transport companies work better.
For Renault Trucks, being innovative means
simplifying driving, simplifying transport oper-
ations and simplifying the work of its custom-
ers. Renault Trucks is committed to designing
and proposing ever more reliable, more sober,
safer, more aesthetic, more customer adapted,
more environmentally-friendly and more com-
fortable – a substantial challenge which is met
by the passionate dedication of Renault Trucks
employees.
Product renewal
Renault Trucks is a high-profile specialist in
four segments: City Distribution, Regional
Distribution, Construction Transport and Long-
Distance Transport. In 2006, Renault com-
pleted the renewal of all products, a program
that met with enthusiastic customer response.
This program commenced just three years ago
with the Renault Master, and subsequently
with the Mascott in 2004 (City Distribution),
and then with Magnum and Premium Route
(Long-Distance Transport) in 2005 and finally
with Midlum, Premium Distribution (Distribu-
tion) as well as Lander and Kerax (Construc-
tion) during 2006.
The past year also marked the introduction
of the Euro 4 standard and incentive for Euro 5,
62Business areas 2006